Experience Strategist (Consulting / Client Facing / Hybrid)

Motion Recruitment; Chicago (IL); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Sign on bonus

Bonus eligible

Medical, Dental, and Vision Insurance

Vacation Time

Retirement Savings Program

Paid Holidays

Professional Development Opportunities

Performance Bonus Program

Employee Assistance Programs

Job summary

Motion Recruitment seeks an Experience Strategist for its Digital Experience & Design team in Chicago. You will blend consulting, research, and design to translate insights into actionable strategies for healthcare and life sciences clients.

The role covers research, service design, customer journey mapping, and strategic consulting engagements with senior stakeholders, offering exposure to AI-enabled workflows and innovative transformation programs.

Qualifications

• 1 to 3+ years of experience applying design thinking methodologies.
• Experience in service design, experience design, design research, UX strategy, or related disciplines.
• Strong critical thinking and problem-solving capabilities.
• Experience synthesizing research findings into actionable recommendations.
• Ability to create customer journeys, service blueprints, personas, and experience maps.
• Excellent communication and presentation skills.
• Experience collaborating across multidisciplinary teams.
• Bachelor's degree in Design, Psychology, Anthropology, Human Factors, Social Sciences, or related field.

Responsibilities

• Research & Insights will occupy ~35% of time, shaping strategy.
• Service Design & Experience Strategy will account for ~30% of activities.
• Client Consulting & Presentation Development ~20% of duties.
• Workshop Facilitation & Innovation Activities ~15% of tasks.

Skills

Design thinking

Service design

Experience design

UX strategy

Research synthesis

Customer journeys

Personas

Experience maps

Communication skills

Team collaboration

AI tools in research

Education

Bachelor's degree in Design, Psychology, Anthropology, Human Factors, Social Sciences, or related field

Tools

AI tools in research

Job description

A leading global consulting organization is seeking an Experience Strategist to join their growing Digital Experience & Design team hybrid in Chicago. This is a full-time opportunity supporting human-centered design, service design, customer experience strategy, and innovation initiatives for some of the world's most influential healthcare and life sciences organizations. The position offers exposure to research, design thinking, customer journey development, and strategic consulting engagements that create meaningful business and customer outcomes.

This role is ideal for someone who wants to blend consulting, research, and design into a single career path. The team is looking for individuals who enjoy solving ambiguous business problems, facilitating creative thinking, uncovering customer needs, and helping organizations translate insights into actionable solutions. Team members gain exposure to senior client stakeholders, innovation programs, healthcare transformation initiatives, and emerging AI-enabled workflows while developing a strong foundation in strategic consulting and experience design.

Required Skills & Experience

• 1 to 3+ years of experience applying design thinking methodologies
• Experience in service design, experience design, design research, UX strategy, or related disciplines
• Strong critical thinking and problem-solving capabilities
• Experience synthesizing research findings into actionable recommendations
• Ability to create customer journeys, service blueprints, personas, and experience maps
• Excellent communication and presentation skills
• Experience collaborating across multidisciplinary teams
• Bachelor's degree in Design, Psychology, Anthropology, Human Factors, Social Sciences, or related field

Desired Skills & Experience

• Consulting, agency, or client services experience
• Healthcare, pharmaceutical, biotech, or life sciences experience
• Design research and qualitative research experience
• Workshop facilitation experience
• Ethnographic research exposure
• Foresight or futures methodology experience
• Experience leveraging AI tools in research, synthesis, strategy, or design processes
• Advanced degree preferred

What You Will Be Doing

Tech Breakdown

• 35% Research & Insights
• 30% Service Design & Experience Strategy
• 20% Client Consulting & Presentation Development
• 15% Workshop Facilitation & Innovation Activities

Daily Responsibilities

• 75% Hands On
• 0% Management Duties
• 25% Team Collaboration

The Offer

• Sign on bonus
• Bonus eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Retirement Savings Program
• Paid Holidays
• Professional Development Opportunities
• Performance Bonus Program
• Employee Assistance Programs

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.