Experience Specialist/Receptionist - Northwest Des Moines

UnityPoint Health; Urbandale (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Dental and health insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health is seeking compassionate Experience Specialists to join UnityPoint Clinic locations. You will be the first point of contact for patients and visitors, blending front desk duties with strong customer service to create a welcoming environment.

You will manage check-in/check-out, guide patients, assist with paperwork, and ensure EMR accuracy while upholding UPH standards and compliance. This full-time role supports a positive patient experience and collaborative teamwork.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling compliance with confidential regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Education

High School Diploma or equivalent

Job description

Overview

UnityPoint Clinic

Experience Specialist/Receptionist

Full Time Benefits

We are seeking compassionate Experience Specialists to join our growing teams across multiple UnityPoint Clinic locations. As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

View our current openings below!

• • Urbandale Urgent Care -24 hours/week; Tuesday 7:45AM-5:00PM, every Saturday/Sunday 7:45AM-4:30PM
  • Windsor Heights Family Medicine - 40 hours/week, Monday-Friday 9:00AM-5:30PM.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, caters to general patient interactions,assistingwith check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients toappropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assistspatients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports inmaintaininglatest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information andforwardingcalls to theconcerned department.
• Ensures all patient interactions and data handlingcompliance with confidential regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Qualifications

Education:

• High School Diploma or equivalent required.