Experience Specialist, OPF & PBI Private terminal

Aero; Florida; On-site; USD 25,000 - 39,000; Full time

Job summary

Aero is looking for an Experience Specialist to join our Florida team. As a Host, you will be the face of Aero in our OPF and PBI lounges, delivering warm, thoughtful hospitality that makes every guest feel welcomed from the moment they arrive.

Responsibilities include serving as an on-the-ground representative for Aero, greeting and assisting VIP guests throughout the arrival and departure experience, and proactively resolving issues to ensure a seamless journey.

Qualifications

• Experience working in guest-facing roles (private aviation or luxury hospitality preferred).
• Able to meet the physical requirements of the role: standing for long periods, moving and assisting around aircraft.
• Excellent communication skills.
• Flexibility and willingness to work a schedule that includes early mornings, nights, weekends and holidays.
• Able to commute to OPF airport and PBI airport within 60 minutes.
• Must have a form of transportation.

Responsibilities

• Serve as an on-the-ground representative for Aero, providing a consistent, premium presence for arriving and departing flights.
• Greet and assist VIP guests throughout the arrival and departure experience, proactively resolving any issues to ensure a seamless journey
• Represent the Aero brand with professionalism and poise in uniform, acting as an ambassador to guests, partners, and airport personnel.

Skills

Guest service

Communication

Stamina

Flexibility

Job description

About Aero

At Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About This Role

Aero is looking for an Experience Specialist to join our Florida team. As a Host, you will be the face of Aero in our OPF and PBI lounges, delivering warm, thoughtful hospitality that makes every guest feel genuinely welcomed from the moment they arrive.

Responsibilities

• Serve as an on-the-ground representative for Aero, providing a consistent, premium presence for arriving and departing flights.
• Greet and assist VIP guests throughout the arrival and departure experience, proactively resolving any issues to ensure a seamless journey
• Represent the Aero brand with professionalism and poise in uniform, acting as an ambassador to guests, partners, and airport personnel.

Requirements

• Experience working in guest-facing roles (private aviation or luxury hospitality preferred)
• Able to meet the physical requirements of the role: working on your feet for at least 8 hours; walking at a fast pace; moving, pulling, carrying, or lift at least 50 lbs; occasionally kneeling, bending, carrying and assisting around the aircraft
• Excellent communication skills
• Flexibility and willingness to work a schedule that includes early mornings, nights, weekends and holidays
• Able to commute to OPF airport and PBI airport in 60 minutes.
• Must have a form of transportation.