Experience Specialist NF2

U.S. Department of the Navy; Quantico (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team. MCCS supports Marines, their families, and others in the Marine Corps Community with a team oriented environment built from military personnel, civilian employees, contractors, and volunteers.

ONE YEAR of experience in a customer-focused environment, coaching and training front-line employees, reading and training operating standards and procedures for service and RPOS systems, and a strong commitment

Qualifications

• One year of experience in a customer-focused environment.
• Ability to read and train operating standards and procedures for service and service recovery and RPOS systems.
• Ability to coach others and work in a high-performance environment with goals for service and sales.

Responsibilities

• Observe, coach and train front-line employees.
• Read and train operating standards and procedures for service, service recovery, and RPOS systems.
• Support service and sales goals in a high-performance atmosphere.

Skills

Customer service

Coaching

Training

Tools

RPOS systems

Job description

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

ONE YEAR of experience working within a customer focused environment, preferably within a retail or business operations organization. Experience observing, coaching and training front line employees preferred. Positive attitude with a genuine desire to work in a team environment. Ability to read and train operating standards and procedures for service, service recovery, and RPOS systems as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high performance atmosphere with commitment to service and sales goals. Knowledge of safety and environmental standards for fuel. Attention to detail is required.