Customer Experience Specialist & Front‑Line Coach

U.S. Department of the Navy; Quantico (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team. MCCS supports Marines, their families, and others in the Marine Corps Community with a team oriented environment built from military personnel, civilian employees, contractors, and volunteers.

ONE YEAR of experience in a customer-focused environment, coaching and training front-line employees, reading and training operating standards and procedures for service and RPOS systems, and a strong commitment

Qualifications

• One year of experience in a customer-focused environment.
• Ability to read and train operating standards and procedures for service and service recovery and RPOS systems.
• Ability to coach others and work in a high-performance environment with goals for service and sales.

Responsibilities

• Observe, coach and train front-line employees.
• Read and train operating standards and procedures for service, service recovery, and RPOS systems.
• Support service and sales goals in a high-performance atmosphere.

Skills

Customer service

Coaching

Training

Tools

RPOS systems

Job description

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team. MCCS supports Marines, their families, and others in the Marine Corps Community with a team oriented environment built from military personnel, civilian employees, contractors, and volunteers.

ONE YEAR of experience in a customer-focused environment, coaching and training front-line employees, reading and training operating standards and procedures for service and RPOS systems, and a strong commitment