Experience Services Coordinator

CBRE; Atlanta (GA); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to build lasting relationships with tenants and customers and create vibrant spaces.

You will implement the tenant experience strategy for the property under the guidance of the Workplace Experience Manager and the Host platform. In this role you will drive world-class service through high-touch programs, manage guest relations, events, amenity programs, vendor partnerships, and tenant communications.

Formación

• Bachelor's degree preferred and minimum 3 years related experience.
• Experience in real estate marketing, events, hospitality, or customer experience.
• Strong focus on delivering exceptional customer experience.

Responsabilidades

• Drives consistent, world-class customer experience through high touch services for a building, campus, or portfolio.
• Manage Community Programs, Guest Relations, Meeting & Event Management, Amenity Management and partnerships.
• Implements annual tenant engagement calendar of content, programs and activations.
• Contributes site-specific content to drive tenant engagement and promote events and perks.
• Provide reporting and insights to clients and property teams to improve delivery.

Conocimientos

Customer service

Event planning

Communications

Relationship building

Educación

Bachelor's degree

Herramientas

Host app

Descripción del empleo

The Workplace Experience Coordinator acts as a point of contact for tenants and customers to build lasting relationships and create vibrant spaces. This role will implement the defined tenant experience strategy for the property, under the direction of the Workplace Experience Manager and the support of the Host platform.

Based on the approved asset experience strategy and scope of work, the Workplace Experience Coordinator will implement Host by CBRE’s people-led, technology-enabled services, to seamlessly connect tenants to their everyday workplace needs.

Key Responsibilities

• Drives consistent, world-class customer experience through high touch services for a building, campus, or portfolio, with the goal of ensuring that the experience, operations and services align with client needs and objectives.

• Services include, but are not limited to: Community Programs, Guest Relations, Meeting & Event Management, Amenity Management and monetization, Activations, Vendor and partner management, App (technology) and content management, tenant surveys and insights reporting.

• Implements an annual tenant engagement calendar of content, programs and activations.

• Contributes site-specific content through the Host (or other) app and building communications to drive tenant engagement, market events and services, run polls and surveys and promote perks and partnerships.

• May provide reporting and insight to clients and property teams to improve product and service delivery.

Education & Experience

• Preferred Bachelor's degree (BA/BS) and minimum of 3 years related experience in real estate marketing and events, hospitality, airlines, high-end retail or customer experience.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affidative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)