Workplace Experience Associate

CBRE; Swiftwater (Monroe County); Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

401(k)

Disability Insurance

Paid holidays

Descripción de la vacante

CBRE is seeking a Workplace Experience Associate to deliver world-class customer service to employees and visitors in a designated building. You will greet guests, issue passes, coordinate activities, and support security and operations to ensure a safe, welcoming environment.

The role involves handling inquiries, delivering new hire orientation, coordinating meetings, and maintaining brand-aligned client materials, while collaborating with vendors and teams to optimize service delivery.

Formación

• High School Diploma or GED with 3-4 years of job‑related experience.
• Comprehensive understanding of processes, procedures, systems, and concepts within own job function.
• In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Advanced organizational skills with an inquisitive mindset.

Responsabilidades

• First point of contact for all visitors; greet, issue passes, and escort to proper location.
• Answer phones professionally; create presentations and speak to groups.
• Arrange and confirm recreational, dining, and business activities.
• Approve janitorial or maintenance work orders and address vendor/staff issues.
• Resolve inquiries/complaints professionally; provide solutions.
• Oversee team support including office supplies, meeting coordination, and equipment care.
• Review client materials for brand guideline compliance.
• Follow security and emergency procedures; notify management for safety.
• Deliver new hire orientation, training, and coaching; present to groups.
• Gather and analyze data to identify solutions with minimal precedent.
• Suggest process improvements to increase efficiency.
• Evaluate and communicate complex content concisely.

Conocimientos

Customer service

MS Office

Organizational skills

Communication

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

About The Role

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.


• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.


• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.


• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.


• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.


• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.


• Review customized client materials to ensure they follow brand guidelines.


• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.


• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.


• Follow specific directions as given by the manager and work under minimal supervision.


• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.


• Impact own team and other teams whose work activities are closely related.


• Suggest improvements to existing processes and solutions to improve the efficiency of the team.


• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need

• High School Diploma or GED with 3-4 years of job‑related experience.


• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.


• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Advanced organizational skills with an inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Employment Opportunity

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).