Experience Partner - Growth Lead - Travel & Hospitality (Senior Manager)

Cognizant North America; Atlanta (GA); Remote; USD 125,000 - 140,000; Full time

Job summary

Join an innovative firm as an Experience Partner in Travel & Hospitality, where you'll drive demand generation and craft solutions that shape the future of digital experiences. This role requires a strategic thinker with a deep understanding of the industry, capable of building relationships and delivering compelling presentations. You'll collaborate with top specialists and lead teams to create impactful solutions for Fortune 500 clients. Enjoy a flexible remote work environment while making a significant impact on clients' digital transformation journeys.

Benefits

Medical/Dental/Vision Insurance

Paid Time Off

401(k) Plan

Employee Stock Purchase Plan

Paid Parental Leave

Long-term/Short-term Disability

Qualifications

• Experience in sales and client service, particularly in Travel & Hospitality.
• Ability to craft compelling presentations and proposals.

Responsibilities

• Generate demand for Cognizant Moment offers in Travel & Hospitality.
• Build compelling solutions and lead pursuit teams.

Skills

Strategic problem solving

Market/Industry prowess

Relationship management

Commercial knowledge

Executive Presence

Tools

Adobe

Salesforce

Contact Center

Gen AI

Commerce

Digital Products

Marketing and Content

Personalization

Job description

Experience Partner - Growth Lead - Travel & Hospitality (Senior Manager)
Remote (location is flexible)

Who we are:

Introducing Cognizant Moment: https://www.cognizant.com/moment

Cognizant Moment reinvents experience in an AI-enabled world. A group of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem. One that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that drive brand growth and differentiation.

Cognizant Moment helps Fortune 500 clients in their Experience Transformation, Marketing and Content, Commerce, Digital Product Design, and Learning & Employee Experience.

We are seeking an Experience Partner - Travel & Hospitality to join our growing team.

The Experience Partner serves at the core of demand generation for Cognizant Moment services - balancing sales, solutioning, storytelling, and account management. The Experience Partner is a component of a broader Cognizant Moment Experience Partner organization including Proposal Response and Program/Project Management.

The combined organization measures its success on both total contract value (TCV) targets and client satisfaction, with a particular goal to grow existing Cognizant clients in new buying centers.

The Moment Experience Partner works directly with the market/industry account client partner team as well as adjacent service lines to build solutions and support client needs.

Who you are:

Your role will involve identifying opportunities and winning incredible work that shapes the future of our clients' digital products. You have a history of selling, storytelling, and client service - serving as a strategic advisor and building trust over time.

You may have come from a digital agency or consultancy, where you were a client partner/ account executive for one or more large accounts or served in some type of sales or solutioning role. You have experience working with travel & hospitality clients, including quick service restaurant clients.

What the work is:

The Experience Partner has four areas of responsibility:

1. Generate demand for Cognizant Moment offers - you'll work to understand trends and align capabilities to take advantage of these trends for travel & hospitality clients. Your work will include crafting a sales plan, leading a pipeline of opportunities, and working with consumer goods clients to build a problem statement that serves as a guidepost for solutioning.
2. Build compelling solutions - you will assemble and lead pursuit teams with appropriate skills to help your clients solve for their problem statement. You'll be accountable for the story, the structure of the deal, and pricing.
3. Be a trusted advisor to your clients - you'll actively seek to establish relationships with key client stakeholders who focus on growth within Travel & Hospitality (typically sales, marketing, product, and business division leaders). You will be accountable for client satisfaction, and you will proactively generate thought leadership that supports your clients' desire to look ahead and anticipate the market.
4. Collaborate Across Cognizant - you'll be the point person to assemble skills - within Cognizant Moment and across the organization - to respond to client needs. You'll work closely with internal account teams to plan and run existing clients. You'll work with Consulting and other Service Lines to ensure the best people are working toward an ideal solution.

What you bring:

Key capabilities you'll need for the role include:

• Strategic problem solving: ability to understand business challenges and requirements from the customer's perspective, as well as industry trends, and translating them into experience solutions that generate growth
• Market/Industry prowess: Deep understanding of how the Travel & Hospitality industries function. Passing knowledge of related industries. Will have worked with leading travel & hospitality clients.
• Experience Expertise: Design, Marketing, Content, Commerce, Learning, Strategy, Employee Experience, Platforms
• Travel: as required to be onsite with clients on a regular basis
• Executive Presence: Effective executive communication skills to clearly articulate solution vision and demonstrate solutions in a simple but compelling way. You'll also need to be able to create your own compelling presentations.
• Relationship management: Outstanding interpersonal abilities; skilled in handling relationships with customers, market teams, and other practice experts.
• Commercial knowledge: Ability to analyze sales opportunities and qualify leads and opportunities. Need expertise in crafting pitches/proposals, GTM, and sales plans.

What's in it for you:

You'll get the chance to build industry leading digital experience solutions that shape millions of people's lives around the globe. You will partner with specialists in Adobe, Salesforce, Contact Center, Gen AI, Commerce, Digital Products, Marketing and Content, and Personalization among others.

The annual salary for this position is between $125K-$140K depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Travel : 20 - 40%

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes