Experience Listening Strategy Lead — Remote

aah; Charlotte (NC); Remote; USD 70,000 - 106,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off (PTO)

Retirement plan with employer match

Educational Assistance Program

Job summary

Advocate Health is seeking an Experience Listening Strategy & Design Manager in Charlotte, NC. This remote-friendly role leads enterprise listening programs, overseeing survey platforms and governance to deliver high-quality data and actionable insights.

You will partner with HR Centers of Excellence and cross-functional teams, driving scalable listening strategies across channels and ensuring data integrity and governance. The position demands strong program leadership and a focus on impact.

Qualifications

• Five or more years of experience in program management, survey operations, or enterprise listening programs.
• Bachelor’s degree in a related field; Master’s preferred for advanced roles.
• Knowledge of employee listening strategies, survey platforms, and data governance.

Responsibilities

• Lead the planning and execution of the enterprise listening strategy with scalable processes.
• Oversee listening channels including surveys, lifecycle listening, and focus groups.
• Govern survey design, access, and data quality across platforms.

Skills

Program management

Stakeholder coordination

Data analysis

Communication

Project management

Education

Bachelor’s degree in a related field

Master’s degree in HR or related field

Tools

Perceptyx

Qualtrics

Job description

Advocate Health is seeking an Experience Listening Strategy & Design Manager in Charlotte, NC. This remote-friendly role leads enterprise listening programs, overseeing survey platforms and governance to deliver high-quality data and actionable insights.

You will partner with HR Centers of Excellence and cross-functional teams, driving scalable listening strategies across channels and ensuring data integrity and governance. The position demands strong program leadership and a focus on impact.