Experience Leader: Store Growth & Customer Experience

PetSmart Store Support Group, Inc.; Tuscaloosa (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Tuscaloosa, AL is seeking an Assistant Store Manager Customer Experience to lead the store team, elevate the pet parent experience, and uphold the company’s vision, values, and standards. You will drive daily operations, coach associates, and ensure safe, friendly service that reflects our commitment to pets and people.

This role requires 3–5 years retail leadership, strong communication, and the ability to balance guest needs with store goals.

Qualifications

• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Drives and coordinates store operations to meet sales and service goals.
• Coaches and develops associates, including recruitment, onboarding, and performance management.
• Ensures a safe, engaging, and compliant store environment for pets and customers.
• Leads customer experience initiatives, and communicates priorities to the team.

Skills

Computer skills

Communication

Stress management

Organization

Job description

PetSmart in Tuscaloosa, AL is seeking an Assistant Store Manager Customer Experience to lead the store team, elevate the pet parent experience, and uphold the company’s vision, values, and standards. You will drive daily operations, coach associates, and ensure safe, friendly service that reflects our commitment to pets and people.

This role requires 3–5 years retail leadership, strong communication, and the ability to balance guest needs with store goals.