Experience Lead: Pet Store Customer Service

PetSmart; Fultondale (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Customer Service Lead in Fultondale, Alabama, to deliver exceptional service to pet parents while leading associate development. In this role, you will oversee store operations, ensuring safety, cleanliness, and compliance with company policies.

The ideal candidate has 2+ years of retail experience, strong leadership skills, and availability to work a flexible schedule. We offer competitive pay, health benefits, and career growth opportunities.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for pet parent experience and overall store service.
• Leads and directs associates when acting as the Leader on Duty.
• Maintains store standards and ensures a safe environment.

Skills

Customer service

Leadership

Communication skills

Organizational skills

Education

2+ years of retail experience

Tools

Computer applications

Job description

PetSmart is seeking a Retail Customer Service Lead in Fultondale, Alabama, to deliver exceptional service to pet parents while leading associate development. In this role, you will oversee store operations, ensuring safety, cleanliness, and compliance with company policies.

The ideal candidate has 2+ years of retail experience, strong leadership skills, and availability to work a flexible schedule. We offer competitive pay, health benefits, and career growth opportunities.