Experience Lead: Pet Retail & Customer Service

PetSmart; Aurora (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives loyalty initiatives, promotes events, and supports store safety, cleanliness, merchandising, and associate engagement.

Candidates should have 2+ years of retail experience, leadership skills, and flexibility to work evenings, weekends, and holidays.

Qualifications

• 2+ years of retail experience in a customer-focused environment.

Responsibilities

• Experience Lead provides customer service, drives loyalty initiatives, and promotes store events.
• Leads in safety, cleanliness, merchandising, and associate engagement.
• Supports store operations and acts as Leader on Duty when needed.

Skills

Retail experience

Leadership

Customer service

Communication skills

Computer proficiency

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives loyalty initiatives, promotes events, and supports store safety, cleanliness, merchandising, and associate engagement.

Candidates should have 2+ years of retail experience, leadership skills, and flexibility to work evenings, weekends, and holidays.