Experience Leader - Retail Pet Care & Customer Service

PetSmart; Cape Girardeau (MO); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) role delivers exceptional pet parent service while upholding our vision, mission and values. You will drive the pet parent experience strategies through loyalty, promotions, and in-store interactions while ensuring safety and store cleanliness.

This full-time, on-site position requires 2+ years of retail experience and leadership capability. You will coach teammates, coordinate daily tasks, handle events and promotions, and contribute to

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Validates completion of assigned operational messages and engagement video compliance.
• Supports the various Services businesses as needed when the Experience Leader is not available.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the Leader on Duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

Skills

Retail leadership

Customer service

Team coaching

Communication skills

POS systems

Tools

POS systems

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) role delivers exceptional pet parent service while upholding our vision, mission and values. You will drive the pet parent experience strategies through loyalty, promotions, and in-store interactions while ensuring safety and store cleanliness.

This full-time, on-site position requires 2+ years of retail experience and leadership capability. You will coach teammates, coordinate daily tasks, handle events and promotions, and contribute to