Member Support Services Manager RN

CA_SAMC Saint Agnes Medical Center; Fresno (CA); On-site; USD 101,000 - 152,000; Full time

Job summary

Trinity Health Corp. seeks a Clinical Informatics professional focused on improving patient, colleague, and physician experiences.

You will drive data-driven initiatives, educate teams, and align strategies with ministry goals while tracking Net Promoter Scores, HCAHPS, and Physician Satisfaction. The role requires RN licensure, a related bachelor’s degree with a master’s preferred, and 3+ years in acute care.

Qualifications

• Bachelor's degree in related field required.
• Master’s degree preferred.
• 3 years of experience in an acute care health setting required.
• Active RN licensure required.
• Experience improving member experience scores required.
• Excellent written and verbal communication skills required.
• Proficient in Word, PowerPoint, and Excel.

Responsibilities

• Serve as the local data and improvement expert.
• Assist in establishing and executing goals, objectives, tactics, and outcomes.
• Educate and engage stakeholders to drive patient, colleague, and physician experiences.
• Present data, initiatives, and action plans in a compelling manner.

Skills

Data analytics

Descriptive statistics

Verbal & written communication

Presentation skills

EHR data interpretation

Education

Bachelor's degree in related field

Master’s degree preferred

Tools

EPIC EHR

Microsoft Word

PowerPoint

Excel

Job description

Employment Type: Full time Shift: Description: This role is responsible for achieving ministry initiatives associated with Clinical Informatics as they relate to Patient, Colleague, and Physician experiences. This includes physician satisfaction with ease of utilization of the Electronic Health Record, My Chart bedside activation, and Nurse Time in Chart. This role will be the local data and improvement expert, and assist in the establishment and execution of goals, objectives, tactics, and outcome measures. This position is accountable for creating a culture of exceptional patient, colleague, and physician experiences through meaningful education, strategic planning, implementation of patient- and colleague-centered programs, and leadership engagement. Measures of success will include achievement of ministry Net Promoter Score, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, Physician Satisfaction Scores, My Chart Bedside Activation scores, and Colleague Engagement Scores.

REQUIREMENTS

• Bachelor's Degree in a related field is required. Master’s degree is preferred.
• Three (3) years of experience in an acute care health setting is required. Active Registered Nurse (RN) licensure is required.
• Results-oriented focus on continuous improvement of member experience scores is required.
• Excellent written and verbal communication, including the ability to give concise, audience-appropriate, and engaging presentations is required.
• Proficient in Word, PowerPoint, and Excel.
• Ability to role model all aspects of the Trinity Health Culture Framework is required.
• Working knowledge of survey collection, data analytics, and descriptive statistics is required.
• Minimum of two (2) years’ experience utilizing an Electronic Health Record is required, EPIC preferred.
• Ability to present data, initiatives, action plans, and strategy in a compelling manner.

Pay Range ($101,004 – $151,528)

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.