Experience Guide Sales Associate

The NOW Massage; Chicago (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Hourly pay + commissions

Employee discounts on services and pro

Positive team environment

Flexible scheduling

Paid training

Complimentary monthly employee massage

Monthly team lunches

Company outings

Growth & advancement opportunities

Job summary

The NOW Massage is seeking an energetic front desk team member in Chicago to welcome guests, manage appointments, and drive retail and membership sales. You will be the first impression of our boutique, ensuring a luxury guest experience and supporting daily operations.

You’ll recommend services, memberships, and products, helping clients find the best fit while meeting monthly sales and membership goals in a fast-paced, hospitality-focused environment.

Qualifications

• Strong communication and people skills.
• Friendly, confident, and professional demeanor.
• Sales experience or comfort recommending memberships, services and products.
• Ability to multitask in a fast-paced environment.
• Reliable, detail-oriented, and team-focused.
• Spa, salon, hospitality, wellness, or retail experience is a plus.
• Experience with booking software or POS systems is a bonus.

Responsibilities

• Greet clients warmly and create a luxury-level guest experience.
• Manage scheduling, check-ins, phone calls, and client communication.
• Recommend services, memberships, and retail products.
• Help meet monthly sales and membership goals.
• Maintain a clean, organized, and inviting front desk environment.
• Support seamless boutique operations and teamwork throughout the day.
• Resolve client concerns professionally and confidently.
• Build lasting relationships with returning guests.

Skills

Sales experience

Membership sales

Multitasking

Detail-oriented

Team player

Spa experience

Retail experience

POS experience

Strong communication

Tools

Booking software

POS systems

Job description

We’re looking for an energetic, polished, and sales-minded team member to join our incredible front desk team. This role is perfect for someone who genuinely enjoys connecting with people, creating exceptional guest experiences, and helping clients find the services and memberships that best fit their needs.

You’ll be the first impression of our boutique — welcoming guests, managing appointments, supporting daily operations, and driving retail and membership sales through thoughtful recommendations and outstanding service.

What You’ll Do

• Greet clients warmly and create a luxury-level guest experience
• Manage scheduling, check-ins, phone calls, and client communication
• Recommend services, memberships, and retail products
• Help meet monthly sales and membership goals
• Maintain a clean, organized, and inviting front desk environment
• Support seamless boutique operations and teamwork throughout the day
• Resolve client concerns professionally and confidently
• Build lasting relationships with returning guests

What We’re Looking For

• Strong communication and people skills
• Friendly, confident, and professional personality
• Sales experience or comfort recommending memberships, services and products
• Ability to multitask in a fast-paced environment
• Reliable, detail-oriented, and team-focused
• Spa, salon, hospitality, wellness, or retail experience is a plus
• Experience with booking software or POS systems is a bonus

Compensation & Perks

• Hourly pay ($17.50 - $18.50) + sales commissions
• Employee discounts on services and products
• Positive, supportive team environment
• Flexible scheduling options
• Paid training
• Complimentary monthly employee massage
• Monthly team lunches
• Company outings
• Growth & advancement opportunities

Ideal Candidate

You’re someone who:

• Loves creating memorable customer experiences
• Feels comfortable discussing memberships and products
• Brings positive energy and professionalism every day
• Thrives in a hospitality and sales-focused environment

About The NOW Lakeview

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity, not a luxury. Designed to serve as an oasis from today’s fast paced digital society, our goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We are a local Chicago-owned and woman-operated business seeking amazing professional sales associates to join our team and grow with us! If that's you, we look forward to meeting you.