Sales Associate ( Spa Receptionist)

Thenowmassage; New Orleans (LA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Commissions on memberships

Employee discounts

Growth opportunities

Job summary

The NOW Massage in New Orleans seeks a Sales Associate & Receptionist to greet guests, manage bookings, and promote memberships, while delivering a calm, professional front desk presence.

You will educate guests on services and pricing, handle check-in/out, and keep the reception area organized. Flexibility for evenings, weekends, and holidays is preferred, with opportunities for growth within the company.

Qualifications

• Welcomes guests and guides them through their self-care journey.
• Manages appointment bookings and processes payments.
• Promotes memberships, enhancements, and retail products.

Responsibilities

• Greet guests on arrival and departure.
• Manage phones, bookings, and inquiries.
• Educate guests on services, pricing, and memberships.
• Promote memberships and retail products.
• Handle check-in/check-out with accuracy.
• Keep front desk organized and aligned with brand standards.
• Resolve guest concerns with professionalism.
• Support boutique operations including opening/closing duties.
• Attend team meetings and trainings.

Skills

Sales driven

Customer service

Communication

Multitasking

Computer proficiency

Tools

Booking systems

POS systems

Job description

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.

About the Role:

As a Sales Associate & Receptionist, you are the face of The NOW—welcoming guests, creating memorable first impressions, and guiding each guest through their journey of self-care. This dual-role blends hospitality with sales, where you’ll manage appointment bookings, promote memberships and enhancements, process payments, and maintain a calm, professional reception area.

Key Responsibility:

• Greet all guests warmly and professionally upon arrival and departure
• Manage phones, appointment bookings, and guest inquiries efficiently
• Educate guests on services, enhancements, memberships, and pricing
• Promote and sell memberships, enhancements, and retail products
• Handle check-in and check-out procedures with accuracy and care
• Keep the front desk area clean, organized, and aligned with brand standards
• Resolve guest concerns with professionalism and empathy
• Support daily boutique operations including opening and closing duties
• Attend all team meetings and required trainings

What we're looking for:

• Passion for wellness and self-care
• Motivated to meet or exceed sales goals
• Strong communication and interpersonal skills
• Friendly, confident, and professional demeanor
• Comfortable multitasking in a fast-paced setting
• Proficient with computers and booking systems
• Flexible availability including evenings, weekends, and holidays

Perks or Working at The NOW:

• Competitive hourly pay + commissions on membership and retail sales
• Employee discounts on massages and boutique products
• Supportive and wellness-focused team environment
• Opportunities for growth and advancement within the company

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs by offering a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.

We focus on delivering a spa-like experience but eliminate the exclusivity and cost of a traditional day spa. This means our Massage Therapists can focus on offering high quality, healing services without having to manage other job-related duties. We say, “show up for yourself so you can better support others!”.

The NOW, where all the elements are aligned with nature to form the ultimate zen space, is the ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.