Experience Guide (MTR&S - PT Reg)

Boston Beer Corporation; Milton (DE); On-site; USD 9,000 - 13,000; Part time

Benefits offered by this job

Health and wellness program

Free Financial Coaching

BBC Coworker Relief Fund

Commuter Benefits

Job summary

Boston Beer Corporation in Milton, Delaware is seeking a Part Time Experience Guide to deliver exceptional brewery visits. You will lead tours, greet guests, verify IDs, book tours, provide tasting cards, and assist at the bar and shop when needed.

The role blends hospitality with beer education, requiring accurate storytelling of the DFH history, culture, and production processes while ensuring safety, cleanliness, and an engaging guest experience.

Qualifications

• High School Diploma or GED.
• 1+ years of customer service experience.
• Ability to obtain ABC server training certification (in practice)

Responsibilities

• As a tour guide, tell the DFH story with accuracy and passion.
• Host/greeter duties: check IDs, book tours, provide tasting cards, answer inquiries.
• Bartender duties: pour beverages, provide education, operate POS, fill growlers, change kegs.
• Cover retail shop and kitchen window when needed.
• Explain DFH's story, culture, brewing process, ingredients, fermentation, and related processes.
• Adhere to safety and sanitation programs; complete checklists on time.
• Maintain ABC server training certification and follow state liquor laws.
• Provide working support to Tour Team as needed.
• Maintain cold storage and draft equipment; change kegs as required.
• Perform other duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

We are currently hiring a Part Time Experience Guide in Milton, DE.

Provides the ultimate experience for all guests visiting our Brewery. Tells the finest of tales about all things Dogfish while ensuring a safe, memorable, and factually accurate campus tour. Delivers an excellent bartending experience in addition to covering in the shop, host stand and kitchen window when necessary.

What You'll Brew:

• Executes duties as tour guide with excellence, telling the DFH story with a high level of accuracy and passion
• Executes duties as host/greeter, introducing guests to the DFH experience, checking for valid ID, booking tours, providing tasting cards, and answering all general inquiries
• Execute duties as bartender with excellence: adhering to prescribed pour sizes, providing beer & spirit education to guests, operate cash registers/POS, work growler filler, change kegs, etc.
• Makes kegged cocktails and other specialty drinks that are served at the bar
  Covers in the retail shop and covers kitchen register as needed
• Understands and can explain with a high level of detail DFH's story (past, present and future), DFH culture, the brewing process, ingredients, fermentation, wood aging, yeast room, warehouse, kegging/bottling process, treehouse, DFH special events, Rehoboth locations, Dogfish INN, beer, merch, distilling, etc.
• Adheres to all safety and sanitation initiatives as required by the position and the company's safety and sanitation program; completes all checklists within prescribed timeframes
• Maintains certification in ABC server training and follows all DE state liquor laws
  Completes prescribed side work during every working shift
• Provides working support to Tour Team as needed
• Maintains cold storage, changing kegs and cleaning draft equipment as required
• Perform other duties as assigned.

What Ingredients You'll Bring:

Minimum Qualifications:

• High School Diploma or GED
• 1+ years of customer service experience

Level: 10

In accordance with pay transparency lawsthe pay rate for this role if hired is $8.00 per hour. In addition to base salary, this position is eligible for tips received during the worked shift.

Some Perks:

Our people are our most important "ingredient." We hire the best talent; and we reward, develop, and retain them too. In addition to a generous 401k and more, Part Time Boston Beer Coworkers have the following perks available*:

• Health and wellness program
• Free Financial Coaching
• BBC Coworker Relief Fund
• Commuter Benefits

*Talk to your recruiter about eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact [e-mail] for assistance.

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