Experience Designer Senior Associate

JPMorganChase; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage

On-site health center

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. in Columbus seeks an Experience Design Senior Associate in CAO, Supplier Services, to shape user experiences by applying advanced design principles and accessibility standards.

You will collaborate with cross-functional teams to deliver inclusive, data-driven solutions across web and mobile, balancing user needs with business goals and driving continuous improvement.

Qualifications

• 3+ years in a user experience design role dedicated to improving digital experiences.
• Proficient with industry-standard design tools (Figma, Sketch, Adobe Creative Suite).
• Experience designing across web and mobile platforms with a user-centric approach.
• Ability to translate complex data into actionable insights and informed decisions.

Responsibilities

• Design and develop elegant UX solutions across products and platforms, adhering to industry best practices.
• Apply information architecture and storyboarding to create user-centric designs with strong navigation and findability.
• Conduct data-driven analyses to inform design decisions and transform data into insights.
• Collaborate with cross-functional teams to ensure inclusive design and accessibility for diverse users.
• Operate with an iterative design mindset, incorporating user feedback to improve experiences.
• Assist in analyzing market trends and user research to inform strategic thinking.

Skills

UX design

data-driven decision making

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Job Description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an Experience Design Senior Associate in CAO, Supplier Services, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross‑functional teams, you will create innovative, inclusive, and accessible solutions that cater to a diverse range of users, aligning user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase’s IT systems will aid in the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. You will have a significant impact on the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job Responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices.
• Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction.
• Conduct data‑driven analyses to inform design decisions and transform raw information into valuable insights.
• Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring our products and services cater to a diverse range of users.
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings.
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team’s strategic thinking.

Required Qualifications, Capabilities, And Skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
• Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, or Adobe Creative Suite).
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.

Preferred Qualifications, Capabilities, And Skills

• Experience with AI‑assisted design, prototyping, and front‑end code generation is preferred.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.