Experience Designer Senior Associate

JPMorgan Chase; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase in Columbus, OH seeks an Experience Design Senior Associate to shape UX across products and services in financial technology.

Collaborate with cross‑functional teams to apply information architecture, storyboarding, and inclusive design, using data to inform decisions.

You will iterate designs to align user needs with business goals, enhancing accessibility and overall customer experience in a dynamic financial services setting.

Qualifications

• 3+ years in a UX design role focused on improving experiences with digital products.
• Proficient in industry-standard design tools (Figma, Sketch, Adobe Creative Suite).
• Experience designing across web, mobile, and other digital channels.
• Ability to interpret complex data and transform it into actionable insights for informed decision‑making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies.

Responsibilities

• Design and develop elegant solutions across products while maintaining consistency.
• Apply information architecture and storyboarding to improve navigation and user satisfaction.
• Conduct data‑driven analyses to inform design decisions and transform data into insights.
• Collaborate to ensure inclusive design and accessibility for diverse users.
• Iterate designs using user feedback to improve the overall experience.
• Analyze market trends and user research to inform strategy and decisions.

Skills

UX design

Figma

Sketch

Adobe Creative Suite

Data-driven design

Inclusive design

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in CAO, Supplier Services, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices

• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction

• Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision‑making

• Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users

• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services

• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)

• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels

• Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making

• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Experience with AI‑assisted design, prototyping, and front‑end code generation is preferred.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans