Experience Design Senior Associate

JPMorganChase; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Chicago seeks an Experience Design Senior Associate on the Commercial & Investment Bank Payments team to shape user experiences by applying advanced experience design principles across products and services.

You will collaborate with cross-functional teams to create inclusive, accessible solutions for a diverse range of users. As a core contributor, you will align user needs with business goals, translate complex requirements into actionable insights, and drive strategic

Qualifications

• 3+ years in a user experience design role focused on digital products and services.
• Proven ability to create visually appealing and functional experiences using industry-standard tools (Figma, VS Code, Copilot, Claude Code).
• Experience designing across web, mobile, and other digital channels.
• Ability to interpret complex requirements and translate them into actionable insights.

Responsibilities

• Design and develop smart interactions and ensure consistency across products, platforms, and stakeholders.
• Apply information architecture and storytelling to create user-centric designs that improve navigation and findability.
• Conduct data-driven analyses to inform design decisions and strategies.
• Collaborate to incorporate inclusive design principles and accessibility guidelines for diverse users.
• Iterate designs based on user feedback and insights to improve the overall experience.
• Analyze market trends and user research to inform design decisions and team strategy.
• Present design work clearly to stakeholders and executives.

Skills

User experience design

Wireframing

Journey mapping

Prototyping

Accessibility design

Data-driven design

Tools

Figma

VS Code

Copilot

Claude Code

Job description

Role Summary

Contribute to innovative experience design that blends user needs with business goals in the fast‑paced environment of financial services. As an Experience Design Senior Associate on the Commercial & Investment Bank (CIB) Payments team, you will play a pivotal role in shaping the user experience of our products and services by leveraging advanced experience design principles. You will collaborate with cross‑functional teams to create innovative, inclusive, and accessible solutions for a diverse range of users. As a core contributor, you will align user needs with business goals, navigate complex problems, and drive strategic thinking. Your impact will be significant across the design, architecture, and functionality of our products—ensuring a seamless and enjoyable experience for our customers.

Responsibilities

• Design and develop smart interactions to solve specific user problems and ensure consistency across multiple products, platforms, and stakeholders while adhering to industry best practices.
• Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction.
• Conduct data‑driven analyses to inform design decisions and create design strategies from research insights.
• Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring products and services cater to a diverse range of users.
• Operate with an iterative design mindset; incorporate user feedback and insights to continuously improve the overall user experience.
• Assist in analyzing market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking.
• Clearly communicate and present design work to stakeholders, executives, and internal teams.

Required Qualifications, Capabilities, And Skills

• 3+ years of experience in a user experience design role focused on improving digital products and services.
• Proven ability to create visually appealing and functional user experiences for prototyping and development using industry‑standard tools (e.g., Figma, VS Code, Copilot, Claude Code).
• Demonstrated experience designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Experience interpreting complex, ambiguous requirements and translating them into actionable insights for informed decision‑making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a track record of creating accessible and inclusive digital experiences.
• Strong skills in wireframing, journey mapping, and prototyping.

Preferred Qualifications, Capabilities, And Skills

• Experience with AI workflows for design and/or code‑based prototyping (e.g., Claude, Cursor, Microsoft Copilot, Figma Make).
• Demonstrated experience with design‑to‑code workflows.
• Experience implementing WCAG and ADA web standards in a regulated/compliant environment.
• Experience facilitating collaborative activities, interviews, surveys, and usability testing.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Statement

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.