Experience Design Vice President

JPMorganChase; Jersey City (NJ); On-site; USD 140,000 - 240,000; Full time

Job summary

JPMorganChase in Jersey City seeks an Experience Design Vice President to shape Firmwide Resiliency UX across products. Lead strategy, mentor designers, and drive inclusive, accessible design while aligning with business needs and user insights.

You will guide cross‑functional teams, translate research into design solutions, and champion user‑centred decisions using data from user research and market trends.

Qualifications

• 5+ years of experience in user experience design or similar roles.
• Ability to create visual representations of user journeys (storyboarding, wireframes, prototypes).
• Experience in inclusive design and accessibility guidelines.
• Develop transformational innovation strategies and north star representations to guide decisions.
• Advanced literacy of client-side technologies, APIs, microservices, and tech stack impact on UX.

Responsibilities

• Develop and execute design/research strategies aligned with business objectives and user needs.
• Diagram service flows, wireframes, and prototype interactions for end-to-end design initiatives.
• Model inclusive design practices and mentor junior designers to foster diversity and accessibility.
• Collaborate with cross-functional teams to integrate UX into product development processes.
• Analyze market trends and user feedback to inform design decisions across platforms.

Skills

UX design

User journey mapping

Inclusive design

North star representations

APIs & microservices familiarity

Tools

Wireframes

Prototyping

Design systems

Job description

Job Description

Shape the future of Firmwide Resiliency user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Firmwide Resiliency Technology, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross‑functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user‑friendly, enhancing the overall customer experience.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end‑to‑end design initiatives within a specific domain.
• Role‑model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
• Collaborate with cross‑functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of "north star" representations to drive customer‑centric decision‑making.
• Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.

Preferred Qualifications, Capabilities, And Skills

• Design leadership experience.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.