UX Design Manager, Vice President

Testing Site - JPMC; New York (NY); On-site; USD 170,000 - 230,000; Full time

Job summary

Testing Site - JPMC seeks a UX Design Manager, Vice President, to shape the user experience across Small Business Payments offerings. You will lead strategic design initiatives, guide a team of designers and researchers, and drive inclusive, accessible experiences aligned with business goals.

You will collaborate with cross-functional partners, translate user insights into transformational strategies, and mentor teams to deliver customer-centric solutions across platforms.

Qualifications

• 5+ years in user experience design or related leadership roles.
• Ability to create visual representations of user journeys (storyboards, wireframes, prototypes).
• Experience with inclusive design and accessibility guidelines.
• Develop transformational innovation strategies and north star representations.
• Understanding of client-side technologies and APIs relevant to UX.

Responsibilities

• Develop and execute design and research strategies aligned with business goals and user needs.
• Diagram service flows and wireframes; lead end-to-end design initiatives within a domain.
• Promote inclusive design and accessibility; mentor junior designers; foster diversity.
• Collaborate with cross-functional teams to integrate UX into product development.
• Analyze market trends and user feedback to inform decisions and optimize UX.
• Lead and inspire a team of designers and researchers, supporting professional growth.
• Leverage AI to improve workflows and design outcomes.

Skills

Team leadership

UX strategy

Inclusive design

Research methods

Cross-functional collaboration

Education

Bachelor's in design

Tools

Design tools

Job description

As a UX Design Manager, Vice President in Small Business Payments, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices, you will lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, you will collaborate with cross-functional teams, guide and manage designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

JOB RESPONSIBILITIES

• Develop and execute design and research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers, and foster a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into product development processes and ensure seamless, customer-centric solutions.
• Analyze market trends, gather feedback from user research, and use data insights to inform design decisions and optimize user experiences across various platforms and channels.
• Lead, mentor, and inspire a team of experience designers and researchers, fostering collaboration and promoting professional development through coaching and performance management.
• Leverage AI to improve efficiencies in workflows and designs.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of “north star” representations to drive customer-centric decision-making.
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Payments experience.
• Passion for small business.
• Experience with service design.