Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Phoenix (AZ); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Access to training and industry tools

Opportunities for professional development

Travel-related perks and benefits

Supportive team culture

Job summary

A premier travel services provider in the United States is seeking a Client Experience Coordinator to serve as the primary point of contact for clients. In this fully remote role, you will provide consistent support throughout travel planning, emphasizing communication, organization, and client satisfaction. Responsibilities include addressing inquiries, ensuring accurate information, and resolving issues effectively. Previous customer service experience is preferred, with opportunities for professional development and travel-related perks offered.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance and address concerns.
• Ensure all travel-related information is accurate and complete.
• Maintain regular follow-up with clients to ensure satisfaction.
• Identify and resolve client issues efficiently.

Skills

Excellent communication and interpersonal skills

Previous experience in customer service or client support roles

Hospitality or travel-related experience preferred

Strong attention to detail and organizational skills

Comfortable using technology, online systems, and booking tools

Ability to work independently and manage time effectively

Reliable internet connection

Tools

Booking tools

Online systems

Job description

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.