Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; New Haven (CT); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible scheduling

Access to training and industry tools

Opportunities for professional development

Travel-related perks and benefits

Supportive and collaborative team culture

Job summary

A travel service provider is looking for a Client Experience Coordinator to serve as the primary contact for clients during travel planning. This role involves client communication, support, and problem resolution all in a fully remote setting. Candidates should possess excellent communication skills and prior customer service experience, with a focus on ensuring client satisfaction. The job offers flexibility and opportunities for professional development, along with industry-related perks.

Qualifications

• Must have experience in customer service or client support.
• Preferred background in hospitality or travel-related fields.
• Detail-oriented with strong organizational capabilities.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance and address concerns.
• Ensure all travel-related information is accurate and complete.
• Maintain follow-up with clients for satisfaction.
• Identify and resolve client issues efficiently.

Skills

Excellent communication and interpersonal skills

Previous experience in customer service or client support roles

Strong attention to detail and organizational skills

Comfortable using technology and booking tools

Ability to work independently

Organizational skills

Tech proficiency

Independent work

Reliable internet

Tools

Booking tools

Job description

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.