Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Lafayette (LA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Access to training and industry tools

Opportunities for professional development

Travel-related perks and benefits

Travel-related perks

Supportive team culture

Job summary

A leading travel service provider is seeking a Client Experience Coordinator to serve as the main contact for clients, ensuring professional support throughout the travel planning process. This fully remote role focuses on effective communication, client satisfaction, and organization. Ideal candidates have previous customer service experience, a strong attention to detail, and the ability to work independently. Flexible scheduling and professional development opportunities are provided.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Previous customer service experience is required.
• Hospitality or travel-related experience is preferred.
• Ability to work independently and manage time effectively is crucial.
• Comfortable using technology and booking tools.
• Ability to work independently and manage time effectively.
• Reliable internet connection.

Responsibilities

• Serve as the primary point of contact for clients.
• Respond to client inquiries promptly and professionally.
• Provide personalized assistance during the travel process.
• Identify and resolve client issues efficiently.
• Identify and resolve client issues to support a positive experience.

Skills

Excellent communication and interpersonal skills

Previous experience in customer service or client support roles

Strong attention to detail and organizational skills

Comfortable using technology, online systems, and booking tools

Tech proficiency

Time management

Reliable internet

Job description

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.