Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Durham (NC); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Access to training and industry tools

Travel-related perks and benefits

Supportive team culture

Job summary

A client services company is looking for a Client Experience Coordinator to manage client interactions successfully in a fully remote environment. The role requires excellent communication and organizational skills to ensure smooth travel planning experiences. Responsibilities include responding to inquiries, providing personalized assistance, and maintaining client satisfaction. Ideal candidates should have customer service experience and be comfortable using technology. Training is provided, and prior travel experience is not mandatory.

Qualifications

• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Comfortable using technology and online booking tools.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.
• Ability to work independently and manage time effectively.
• Reliable internet connection.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance and address client concerns.
• Ensure all travel-related information is accurate and complete.
• Maintain follow-up with clients to ensure satisfaction.
• Identify and resolve client issues efficiently.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Organizational skills

Customer service experience

Independent worker

Reliable internet

Tools

Booking tools

Job description

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.