Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Lexington (KY); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Opportunities for professional development

Job summary

A travel support company based in Kentucky is looking for a Client Experience Coordinator. In this remote role, you will be the primary contact for clients, offering professional support throughout their travel planning. Key responsibilities include communication, problem resolution, and maintaining client satisfaction. The ideal candidate should possess strong communication skills and prior customer service experience. Perks include flexible scheduling and opportunities for professional development. Compensation details will be discussed during the interview.

Qualifications

• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Ability to work independently and manage time effectively.
• Strong attention to detail and organization.
• Comfortable using online systems and booking tools.
• Ability to work independently with good time management.
• Reliable internet connection.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance during planning.
• Ensure accuracy in travel-related information.
• Maintain follow-up with clients for satisfaction.
• Identify and resolve client issues efficiently.
• Identify and resolve client issues to support a positive experience.

Skills

Excellent communication and interpersonal skills

Previous experience in customer service or client support roles

Strong attention to detail

Organizational skills

Comfortable using technology

Time management

Reliable internet

Job description

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.