Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Pearl City (HI); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Access to training and industry tools

Opportunities for professional development

Travel-related perks and benefits

Supportive team culture

Job summary

Effortless travel solutions ETS is seeking a Client Experience Coordinator to handle client interactions and offer support in travel planning. This fully remote role requires strong communication skills and prior experience in customer service or client support. Candidates with hospitality or travel experience are preferred. The position provides opportunities for professional development and comes with travel-related perks. The use of technology and a reliable internet connection are vital for success in this role.

Qualifications

• Excellent communication and interpersonal skills are required.
• Experience in customer service or client support roles is preferred.
• Hospitality or travel-related experience is advantageous.
• Strong attention to detail and strong organizational skills are essential.
• Ability to use online systems and booking tools comfortably is necessary.
• Ability to work independently with effective time management is required.

Responsibilities

• Respond to client inquiries professionally and promptly.
• Provide personalized client assistance during travel planning.
• Ensure accurate and complete travel information is shared.
• Maintain follow-up to ensure client satisfaction.
• Resolve client issues efficiently for positive experiences.

Skills

Excellent communication and interpersonal skills

Customer service or client support experience

Hospitality or travel-related experience

Attention to detail and organizational skills

Comfortable using technology and booking tools

Time management skills

Reliable internet connection

Job description

Experience Coordinator Coordinator/Remote

About the job Experience Coordinator Coordinator/Remote

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.