Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Bloomington (IN); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Access to training and industry tools

Opportunities for professional development

Travel-related perks and benefits

Job summary

A travel coordination company is seeking a knowledgeable Client Experience Coordinator for a fully remote position. In this role, you will be the main contact for clients, ensuring effective communication and support throughout their travel planning journey. The ideal candidate will have strong organizational skills, attention to detail, and prior experience in customer service or hospitality. Training will be provided, and no prior travel industry experience is needed. Join a collaborative team culture that offers professional development opportunities.

Qualifications

• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Reliable internet connection.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance and address concerns.
• Ensure all travel-related information is accurate.
• Maintain regular follow-up with clients for satisfaction.
• Identify and resolve client issues efficiently.

Skills

Excellent communication and interpersonal skills

Previous experience in customer service

Strong attention to detail

Organizational skills

Technology and online systems proficiency

Ability to work independently

Job description

Experience Coordinator Coordinator/Remote

About the job Experience Coordinator Coordinator/Remote

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.