Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Town of Middletown (NY); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work

Training access

Professional development

Travel perks

Collaborative culture

Job summary

Effortless Travel Solutions ETS is seeking an Experience Coordinator to serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This fully remote position emphasizes communication, organization, and client satisfaction.

You will handle client inquiries, offer personalized assistance, and ensure information is accurate and up-to-date, with proactive follow-up to guarantee seamless experiences.

Qualifications

• Excellent communication and interpersonal skills.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance during planning and travel.
• Ensure travel information is current, accurate, and complete.
• Maintain regular follow-up with clients for satisfaction.
• Identify and resolve client issues efficiently to ensure a positive experience.

Skills

Communication

Customer service

Hospitality/travel

Attention to detail

Organization

Tech literacy

Tools

Booking tools

Online systems

Job description

Experience Coordinator Coordinator/Remote

About the job Experience Coordinator Coordinator/Remote

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.