Experience Coordinator

Florida Institute of Technology; Melbourne (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

Florida Institute of Technology is seeking an Experience Coordinator in the Office of Admission to support the recruitment and admission of prospective students. The role involves coordinating tours, managing inquiries, and maintaining office communications and CRM data.

Responsibilities include planning campus visits, assisting with registration, handling mail and transcripts, and maintaining office operations.

Qualifications

• High school diploma or GED required.
• Excellent communication skills, oral and written.
• Ability to relate well with people from diverse backgrounds.
• Attention to detail in a fast-paced environment.
• Proficient with Microsoft Office suite (Word, Excel).
• Strong organizational and data-entry skills.

Responsibilities

• Coordinate and schedule daily campus tours and visits for prospective students.
• Answer inquiries and provide information about admissions processes and timelines.
• Manage Admission email, office calendar, and main line communications.
• Enter data into the Slate CRM; support front-end admissions advising.
• Plan and coordinate campus visits, including registrations and agendas.
• Handle shipping/mail operations and inventory of office materials.

Skills

Communication

Customer service

Microsoft Office

Time management

Education

High school diploma or GED

Tools

Slate CRM

Microsoft Word

Microsoft Excel

Mail Merge

Job description

The Experience Coordinator in the Office of Admission assists the Associate Director of Event Management in the coordination of all admission-related events. This position is responsible for various administrative support duties necessary for the recruitment and admission of incoming students within the Office of Admission. The Experience Coordinator serves as an integral part of the Admission support team, demonstrated by an advanced level of knowledge of the university and provides information obtained from a variety of campus sources in order to identify needs and field questions. Assists with planning, organizing and scheduling of daily individual tours and campus visit inquiries.Responsibilities Include:Administrative: Provide general information about educational opportunities regarding processes, timelines and student eligibility; refer students to appropriate campus offices and admission counselors. Maintain the Admission email, undergraduate office calendar, answer all phone calls on the main Admission phone line, data entry into the university CRM, Slate. Functions as the key role in Admissions front-end advising for all visitors.Campus Visit: schedule, manage and successfully implement all campus visits for prospective students as well as group visitors This will include proper communication with guests, the office, and the campus. Assisting with the registration process, room reservations, the creation of special agendas and campus collaboration.Shipping/Mail operations: processing daily transcripts then scanning into Slate, preparing materials to be shipped/mailed. Processing returned mail and uploaded corrected information into Slate.Office inventory: monitor overall supplies, publications/marketing materials and maintaining office lobby.Additional duties as assigned.Requirements Include:High school diploma or GEDValid Drivers LicenseExcellent communication skills, oral and writtenAbility to relate well with people from varying backgroundsAttention to detailAbility to function at a high level in a fast-paced environment.Must be proficient in the Microsoft suite (Word, Excel).Must be proficient with Microsoft Word mail merge procedures.Equal OpportunityFlorida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the Non-Discrimination and Anti-Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or email [e-mail], or [phone]; or to the U.S. Department of Education Office for Civil Rights.Americans with Disabilities ActPlease notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at 321-674-8100.Annual Security & Fire Safety ReportThe federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information, and imposes certain basic requirements for handling incidents of sexual violence and emergency situations.Florida Tech’s 2025 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Florida Tech; and on public property within, or immediately adjacent to and accessible from, the campus.The numbers provided include crime statistics that were reported to local law enforcement agencies, campus security and other Campus Security Authorities.The report also includes institutional policy statements regarding campus safety and security measures; descriptions of prevention and awareness programs; related university procedures and important guidance; and other essential safety information.You can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place, during normal business hours, or by accessing the following website 2025 Annual Security and Fire Safety Report.Official TranscriptsOfficial transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).We are an E-verify employer