Patient Representative | Registration, City Gate Urgent Care, Part-Time, Mid-Shift (includes every 3rd weekend rotation).

Memorial Health; Marysville (OH); Sur place; USD 25 000 - 30 000; Temps partiel

Résumé du poste

Memorial Health in Marysville, OH seeks a Patient Representative for registration in a part-time, mid-shift role. You will greet patients, collect demographics, verify insurance, and handle payments, while maintaining accurate records in the EMR system.

Ideal candidates have a high school diploma, strong customer service skills, and experience in patient access or a hospital revenue-cycle environment. BLS within 30 days is expected.

Qualifications

• Completion of high school education or equivalent.
• Proficient in Windows, Outlook, Word, and Excel.
• Must possess excellent customer service skills and telecommunications experience.
• Associate degree or equivalent combination of education/experience and medical terminology is preferred.

Responsabilités

• Greets patients and visitors upon entry to the facility, providing excellent patient experiences.
• Completes patient registrations, collecting demographic, guarantor, and financial information in person and via telephone.
• Validates patient insurance coverage via real-time eligibility.
• Requests payment for co-pays and balances, manages the cash drawer.
• Collects patient IDs and insurance cards and scans to the EMR system.
• Explains patient forms and requests signatures.
• Initiates interpreter services for non-English speakers.
• Performs downtime procedures and supports downtime recovery.
• Assists with EMR work queues to support claims process.
• Performs other duties as required.

Connaissances

Customer service

Telephone experience

Strong communication

Team collaboration

Formation

High school diploma

Associate degree

Outils

Windows

Outlook

Word

Excel

Description du poste

Patient Representative | Registration, City Gate Urgent Care, Part-Time, Mid-Shift (includes every 3rd weekend rotation).

Job Category: Administrative/Clerical

Requisition Number: PATIE005030

• Posted : April 30, 2026
• Part-Time

Locations

Showing 1 location

Memorial Hospital
Marysville, OH 43040, USA

Description

We are looking for a Patient Representative to join our collaborative team at Memorial Health!

What you'll do:

• Greets patients and visitors upon entry to the facility, provides excellent patient experiences.
• Completes patient registrations, collecting patient demographic, guarantor, and financial information in person and via telephone.
• Validates patient insurance coverage(s) via real-time eligibility and various tools.
• Requests payment for determined co-payments and prior balances, manages the cash drawer.
• Collects copies of patient photo id and insurance card(s) and scans to the EMR system.
• Explains patient forms and requests signatures.
• Initiates interpreter services for patients with a preferred language other than English.
• Completes downtime procedures as outlined by departmental policy, assists with downtime recovery.
• Reviews quality of work and performs self-audits, assists with the management of several EMR work queues to support a smooth claims process.
• Performs other duties as required or assigned.

Requirements

Completion of high school education or equivalent; proficient in Windows, Outlook, Word, and Excel; must possess excellent customer service skills and telecommunications experience; requires background in Patient Access with a general understanding of the role that Patient Access has on the hospital Revenue Cycle; Associate degree or equivalent combination of education/experience and medical terminology is preferred.

Attains American Heart Association's BLS certification within first thirty (30) days of employment, maintains continuous certification. Attends Behavioral Health De-escalation Training Class (within six months of hire)

Shift

Mid-shift 12:30p-9p

Hours
48 per pay (Every two weeks)

Location:

• Approx. 25 minutes away from Dublin, OH
• Approx. 30 minutes away from Hillard, OH
• Approx. 30 minutes away from Delaware, OH
• Approx. 30 minutes away from Powell, OH

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources at 937.578.2701.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.