Experience Business Development Center (BDC) Represenative - Automotive Dealership

Team Gillman; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full health benefits (medical, dental,

401k Retirement savings plan with公司匹配

Employee discounts

Paid Vacation

Flexible hours

Growth opportunities

Job summary

Team Gillman Honda North Houston is seeking highly motivated individuals for our Elite BDC department. The role involves handling incoming and outgoing calls, emails, and texts to generate appointments and quotes, while delivering exceptional customer service.

Ideal candidates have phone experience, strong computer skills, and a team-oriented attitude. We offer a high-volume environment with opportunities for growth and comprehensive benefits.

Qualifications

• Experience in a call-center or dealership BDC environment is a plus.
• Strong verbal and written communication skills.
• Ability to multi-task across phone, email, and text channels.
• Proactive, customer-focused approach with high attention to detail.

Responsibilities

• Oversee incoming leads for sales department
• Generate appointments and quotes via outbound prospecting and lead activity management
• Answer product and service questions via phone and internet to retain clients
• Contribute to high CSI scores by delivering excellent customer service
• Direct customers to product information resources, including online content
• Respond promptly to emails and inquiries; follow up on sold/unsold leads
• Meet and exceed monthly and quarterly goals

Skills

Customer service

Communication

Multi-tasking

Phone etiquette

Team player

Time management

Tools

Microsoft Word

Excel

Outlook

Job description

Highly motivated Experienced BDC Reps wanted - top pay and benefits….

Team Gillman Honda North Houston’s premier Honda store is seeking highly motivated individuals looking to grow with in our Elite BDC department. Team Gillman strives to provide each and every customer with the highest level of customer service and aims to create the best car buying experience possible. Within the Business Development Center, a representative is responsible for maintaining a connection with a customer, whether it be calling, emailing, or texting. Phone skills and experience are an advantage! Team Gillman Honda North is a team oriented environment, together we contribute to each and everyone's success!

Job Responsibilities

• Oversee incoming leads for sales department
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Responsible for making outbound sold and unsold follow-up calls
• Be available to respond to phone, text, video AND email inquiries in a professional, well-spoken manner
• Meet and exceed goals each month and quarter

Qualifications/Requirements

• Handing incoming and outgoing phone calls, emails, video, digital retailing, live chat and texts
• Great computer skills
• Able to multi-task
• Positive attitude and serious work ethic
• Strong team player
• Detail orientated
• Excellent customer service skills
• Able to create and maintain customer relationships
• Goal oriented
• CSI Centered
• Experienced encouraged
• Good verbal and written communication skills
• Proficient with Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and the ability to multi-task are required
• Self-motivated and goal oriented

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Full health benefits (medical, dental, vision, life)
• 401k Retirement savings plan with company match
• Employee discounts
• Drug Free Work Environment
• Equal Opportunity Employer
• Paid Vacation
• Flexible hours
• High volume shop with an abundance of work
• Closed on Sunday to leave time for your family!
• 5 day work week
• Professional and experience management staff
• Opportunity to grow and advance

About Our Dealership(Team Gillman)

Since 1938 and with over 80 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank’s son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.

Now, owned and operated by Ramsay’s son Chris Gillman, Team Gillman has dealerships in Houston, Kingwood, Rosenberg and Clear Lake representing Acura, Honda, Subaru, Mazda and Volkswagen. Success has not altered the organization’s founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.