Bilingual BDC Agent at Team Gillman Houston, TX

Team Gillman; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and ongoing support

Healthcare, dental, and vision insurance

401(k) retirement plan with company match

Opportunities for growth and advancement

Job summary

A family-owned automobile dealership group in Houston is seeking a bilingual BDC Agent to manage customer calls and service inquiries. The ideal candidate should be fluent in Spanish and English, possess strong communication and customer service skills, and be able to multitask. This position offers competitive compensation, healthcare benefits, and opportunities for growth within the organization. Join a dynamic team committed to excellence in customer service.

Qualifications

• Fluent in both Spanish and English (verbal and written).
• Strong communication and customer service skills required.
• Experience in a BDC, call center, or dealership setting is preferred.
• Experience in a BDC, call center, or dealership setting preferred but not required.
• High school diploma or equivalent.
• Attention to detail and proficient computer/typing skills.

Responsibilities

• Handle inbound and outbound calls to schedule service and sales appointments.
• Respond to internet leads and inquiries in a timely manner.
• Maintain accurate records in the CRM system.
• Follow up with prospective and existing customers.
• Meet daily, weekly, and monthly performance goals.

Skills

Fluent in both Spanish and English

Strong communication skills

Customer service skills

Ability to multitask

Attention to detail

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Overview

Bilingual BDC Agent job at Team Gillman. Houston, TX.

Team Gillman has served the Houston area for over 80 years with a commitment to customer satisfaction and employee growth. A culture of respect, integrity, and excellence drives our award-winning dealerships. We’re currently seeking a bilingual (Spanish-speaking) BDC Agent to join our high-performing Chevy team.

Responsibilities

• Handle inbound and outbound calls to schedule service and sales appointments
• Respond to internet leads and inquiries in a timely, professional manner
• Maintain accurate records in the CRM system
• Follow up with prospective and existing customers
• Meet daily, weekly, and monthly performance goals

Qualifications

• Fluent in both Spanish and English (verbal and written)
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Experience in a BDC, call center, or dealership setting is preferred but not required
• High school diploma or equivalent
• Attention to detail and proficient computer/typing skills

What We Offer

• Competitive compensation
• Paid training and ongoing support
• Healthcare, dental, and vision insurance
• 401(k) retirement plan with company match
• Opportunities for growth and advancement within the Team Gillman family

Apply Today!

If you\'re ready to join a dynamic team with a family-owned company that values its employees and customers, we’d love to hear from you.

Team Gillman – Where Teamwork Drives Success!

About Our Dealership (Team Gillman)

Since 1938 and with over 70 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank’s son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.

Now, owned and operated by Ramsay’s son Chris Gillman, Team Gillman has dealerships in Houston, Kingwood, Rosenberg and Clear Lake representing Acura, Honda, Subaru, Mazda, Chevy and Volkswagen. Success has not altered the organization’s founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.