Experience Analytics Lead: Data Storytelling & Insights

Cnb-Financial-Corporation

Millcreek Township (PA)

On-site

USD 120,000 - 180,000

Full time

9 days ago

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Benefits offered by this job

Medical, Dental, Vision & Life

401K with company match

Paid Time Off & Holidays

Leave policies

Voluntary Benefit Options (Life, Accd,

Employee Assistance Program

Employee Health & Wellness Program

Gradifi Student Loan Paydown Plan

Rewards & Recognition Programs

Job summary

CNB Financial Corporation seeks an Experience Analytics Officer to lead data analytics across digital and branch channels, translating insights into actionable strategies for executive leadership and cross-functional teams.

The role focuses on NPS, CSAT, VoC, and ROI, with responsibilities spanning dashboard creation, data storytelling, and data literacy advocacy to improve client and employee experiences.

Qualifications

Bachelor’s/four-year degree in Business Analytics, Data Science, Finance, Psychology, or related field preferred.
Five years’ experience with client experience and/or quality data analysis and research preferred.

Responsibilities

Oversee value-driven data analytics for the Experience team.
Design analytics initiatives with experience goals across the organization (NPS, eNPS, CSAT, VoC).
Create/maintain executive dashboards for KPIs, reporting, and insight visualization.
Communicate findings to both technical and non-technical audiences.

Skills

Data analytics

Stakeholder communication

Data storytelling

Education

Bachelor’s degree in Business Analytics / Data Science / Finance / Psychology

Tools

SQL

Power BI

Python/R

Tableau

Job description

The role focuses on NPS, CSAT, VoC, and ROI, with responsibilities spanning dashboard creation, data storytelling, and data literacy advocacy to improve client and employee experiences.

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