Experience Advisor - Amangiri

Canyon Land Development I, LP; Utah; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Aman Global Complimentary NightProgram

Access and discount on Food & Beverage

Aman Retail and Spa Treatment discount

Uniform provided

One meal provided per shift

401(k) plan after 1 year with partial‑

Free vision, dental, and lifeinsurance

Job summary

Amangiri seeks an Experience Advisor to engage guests in planning and booking activities, spa services, dining, and special occasions. You will build personalized itineraries, confirm events, and coordinate across Transportation, Spa, F&B, and Front Office to ensure flawless execution.

The role requires exceptional communication, organization, and attention to detail, with a customer-focused approach to enhance guest experiences during their stay.

Qualifications

• Excellent verbal and written communication.
• Strong organizational and interpersonal skills.
• High attention to detail in managing guest requests.
• Proven success coordinating guest activities and events.
• Willingness to support multiple departments as needed.

Responsibilities

• Actively engage in sales and booking of guest activities, spa services, dining options, and special occasion requests.
• Communicate with guests via phone, email, and in-person to build personalized itineraries for future arrivals and in-house guests.
• Ensure events are confirmed and reconfirmed for the following day, coordinating with transportation, spa, and F&B teams for seamless execution.
• Maximize guest satisfaction and help meet financial and budget targets.
• Identify opportunities to upsell services and experiences to guests.

Skills

Communication

Organization

Event coordination

Professional appearance

Physical stamina

Multilingual

Driving record

Job description

Experience Advisor – Amangiri

Location: Canyon Point, Utah. Join our team at Amangiri, a luxury resort on the Colorado Plateau.

Responsibilities

• Actively engage in the sales and booking of guest activities, spa services, dining options, and special occasion requests.
• Communicate with guests via phone, email, and in-person to build personalized itineraries for future arrivals and in-house guests.
• Ensure that all events are confirmed and reconfirmed for the following day, coordinating with transportation, spa, and food & beverage teams to ensure seamless execution.
• Maximize guest satisfaction and ensure the smooth running of events, while also working to meet financial and budget targets.
• Identify opportunities to increase activity revenue by upselling services and experiences to guests.
• Collaborate with Reservations, Guest Services, Food & Beverage, and the Front Office to keep everyone informed and ensure any changes are effectively communicated.
• Take full ownership of guest interactions and follow up with guests during their stay to ensure all requests are fulfilled to perfection.
• Build rapport with guests by taking the time to engage with them throughout their stay.
• Provide feedback and suggest improvements to our activities and programs in collaboration with the Guest Services Manager.
• Propose and help implement new services and experiences to ensure our offerings are diverse and cater to all guests, regardless of age or physical ability.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational and interpersonal skills, with ability to interact positively with both guests and colleagues.
• High attention to detail, ensuring that every guest request is met with precision.
• Proven success in coordinating and managing guest activities and events.
• Ability to always maintain professional appearance and demeanor in line with company policies.
• Capability to carry, push, and pull up to 45 lbs., and to work in various climates including extreme heat, cold, rain, and snow.
• A self‑motivator with the ability to inspire and support others in the team.
• Ability to work collaboratively and maintain positive professional relationships.
• A clean driving record is required.
• Multilingual skills are a plus.
• Flexibility to assist other departments and take on special projects as required.

Benefits

• Aman Global Complimentary Night Program.
• Access and discount on Food & Beverage Outlets at Amangiri.
• Aman Retail and Spa Treatment discount.
• Uniform provided.
• One meal provided per shift.
• 401(k) plan available after 1 year of service with partial match.
• Free vision, dental, and life insurance.
• Medical health plan: 90% paid by Amangiri; 100% vision and dental benefits covered.
• Paid time off.