Retail Clerk (Casual)

Fairmont Hotels & Resorts; Hawaii; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical and vision coverage

Employer-paid life and accidental ins.

401(k) retirement plan with company-mé

15 paid holidays + 10 vacation days

Bonus opportunities

Staff discounts: 50% restaurant, 30% (

Job summary

Fairmont Orchid on Hawai‘i Island is seeking a Retail Clerk to ensure smooth operations of the retail store and to deliver memorable guest experiences. You will greet guests, stock merchandise, process transactions, and promote products with knowledge and care.

Join a collaborative team at a luxury resort and enjoy benefits and a supportive work environment that values Hawaiian heritage and guest satisfaction.

Qualifications

• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages is an advantage.
• Ability to work cohesively as part of a team, and to be self-motivated.

Responsibilities

• Ensure merchandise is stocked and store displays are neat.
• Process money transactions accurately and greet guests warmly.
• Provide product knowledge and upsell where appropriate.
• Maintain POS and inventory systems and ensure cleanliness.
• Deliver consistent, personalized service with discretion and courtesy.
• Work with others to support service commitments and hotel standards.

Skills

Customer service

English proficiency

Teamwork

Attention to detail

Physical stamina

Job description

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What Is In It For You

• benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana
• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

The Retail Clerk is responsible to ensure the smooth and efficient operations of the Retail Store. Exceeding guest expectations in a professional and courteous manner by offering suggestions for the perfect gift to create a memorable experience.

What You Will Be Doing

• Insure all merchandise is stocked properly and that cleanliness and neatness of store fixtures and displays is meticulous.
• Perform money transactions accurately.
• Use proper phone etiquette. Assist the guests’ in all phases of the operation.
• All customers will be greeted and given a warm farewell.
• Showcase complete knowledge of all products available
• Up sell or suggest additional products or items to guest, which will impact outlet revenue.
• Maintenance efficiency of all equipment, which includes Point of Sale System, Inventory Control System and Resort Software.
• Maintain and contribute to a positive work environment.
• Deliver service in a consistent, personalized and gracious manner.
• Follow and support the service commitment and core values.
• Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Lifting requirements up to 25 lbs.
• Carrying of objects weighting up to 50lbs.
• Stooping, kneeling, reaching, standing, walking, bending, twisting, pushing, seeing, hearing, speaking to guests

Additional Information

Hourly Rate:

$25.21 USD

Visa Requirements:

Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment:

Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts:

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

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