Expeditor

Jergens, Inc.; Cleveland (OH); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Insurance benefits

Vacation time

Holidays

401k with profit sharing

Staff events

Job summary

Jergens, Inc. in Cleveland, OH is seeking a detail‑oriented Customer Service / Planning Coordinator to keep orders on track. You will monitor status, manage expedites, and coordinate with Planning, Purchasing, Manufacturing and Quality to ensure on‑time delivery.

A high school diploma with ERP/MRP knowledge, plus strong communication and analytical skills, is required. You will maintain records, support inventory accuracy, and contribute to continuous improvement with cross‑functional teams.

Qualifications

• High school education with some related field training preferred.
• Experience with ERP/MRP systems and strong communication skills are essential.
• Ability to track orders, coordinate with multiple departments, and maintain data accuracy.

Responsibilities

• Monitor order status and expedites; communicate with Planning and Manufacturing to resolve delays.
• Serve as the point person for delivery status updates with Customer Service and other stakeholders.
• Maintain ERP/MRP data accuracy and generate reports to support on‑time delivery goals.
• Collaborate across Planning, Purchasing, Manufacturing, and Quality to resolve issues affecting timelines.

Skills

ERP/MRP proficiency

Communication

Analytical thinking

Time management

Problem solving

Education

High School Diploma

Related field training (manufacturing, supply chain, or business)

Tools

ERP/MRP system

Job description

Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world’s largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing!

Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30+ countries around the world.

Through the many changes over the past 75 years, one thing has remained a constant – the core values of Jergens. A dedication to:

• Excellence in all we do
• A commitment to family

These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees.

About Jergens, Inc.

Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to “Manufacturing Efficiency.”

To learn more about Jergens, Inc., visit us at www.jergensinc.com

Also, be sure to check out our video to see what it's like to work at Jergens: https://youtu.be/UVkHTp6OH54

Benefits of Working at Jergens, Inc.

• Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability)
• Fun staff events and activities
• 401k plan with profit sharing
• Paid vacation time starting at 13 days
• 11 paid holidays

Reports to: Director of Marketing

Responsibilities

• Has a thorough understanding of the company's policies, procedures, products, ERP system, and manufacturing process sufficient to independently evaluate order status with minimal direction from a supervisor.
• Evaluates customer orders due within at least the next two weeks that are projecting late, determines the cause, and communicates/coordinates the necessary steps to get the order back on track.
• Manages and tracks all true expedites (orders given an expedited, non-system due date) from initiation through delivery, communicating issues as soon as they arise.
• Serves as the point person for Customer Service on delivery status updates and initial expedite requests, working with Planning and Manufacturing leadership to determine an achievable date.
• Monitors and tracks late jobs, late finished goods purchase orders, and ship-line-complete variances; generates and distributes daily/weekly expedite reports highlighting late or at-risk jobs.
• Physically walks the shop floor to verify job progress, part counts, machine status, and the location of work-in-process (WIP) material; identifies and communicates machine-down or capacity issues that put orders at risk.
• Coordinates with Purchasing on the status of outstanding raw materials, outsourced processes (heat treat, plating, coating), and vendor deliveries; assists in locating missing orders, parts, or components, and identifies alternative items to support open customer orders.
• Maintains and updates job status in the ERP/MRP system, flagging at-risk orders and escalating issues to management in a timely manner.
• Validates long lead-time estimates and evaluates the criteria/worthiness of expedite requests to control the number of expedites and avoid exceeding allowable limits.
• Tracks every expedite to collect root-cause data on why orders run late; helps Pareto the primary reason codes and reviews the data quarterly with leadership
• Identifies recurring issues and helps put corrective actions in place to prevent them from happening again, reducing future expediting needs and supporting on-time delivery (OTD) goals.
• Supports inventory accuracy through cycle counts and WIP reconciliation as needed.
• Builds and maintains effective working relationships across Customer Service, Planning, Purchasing, Manufacturing, and Quality to align on disconnects as they are discovered.
• Follows all policies and procedures when processing orders and communicates any suggested changes to policies and procedures to the supervisor for review.
• Maintains timely and accurate records.

Requirements

• High school education with some additional formal education in a related field (manufacturing, supply chain, or business) preferred.
• Has the necessary training to be proficient in the position, including a working knowledge of the machine/production process.
• Minimum of two years of experience in manufacturing, production planning, customer service, or supply chain role, with demonstrated ability to meet the expectations of the position.
• Proficient with an ERP/MRP system; comfortable maintaining accurate, real-time data.
• High degree of urgency with strong follow-through on tracking orders to resolution.
• Excellent communicator, capable of interacting effectively with customers, sales, and internal departments (Planning, Purchasing, Manufacturing, Quality, Shipping) to achieve common goals.
• Strong analytical and problem-solving abilities; capable of identifying root causes and recommending corrective actions.
• Attention to detail in every aspect of the role, including ERP data entry and paperwork accuracy.
• Effective time management skills with the ability to manage multiple at-risk orders simultaneously.
• Excellent computer, written, and oral skills.
• High level of personal and professional integrity; committed to the company's values.
• Comfortable spending significant time on the shop floor as well as at a workstation.

Preferred Qualifications:

• Prior experience in aerospace, defense, medical device, or other tightly-tolerance precision machining industries.
• Familiarity with Lean Manufacturing or Six Sigma concepts.
• Experience with AS9100 or ISO 9001 quality system documentation requirements.

Performance Expectations:

• Reduce the amount of time spent chasing expedite orders and respond to duplicate requests for the same order across Customer Service, Planning, Sourcing, and Manufacturing.
• Maintain on-time delivery (OTD) performance targets set by operations leadership.
• Proactively flag at-risk jobs at least 24-48 hours before a missed deadline whenever possible.
• Provide accurate, real-time job status updates with minimal errors in ERP data entry.
• Contribute to continuous improvement efforts, using root-cause/reason-code data to reduce the recurring causes of production delays over time.