Expediter

Bodycote North America; Hebron Estates (KY); On-site; USD 30,000 - 39,000; Full time

Job summary

Bodycote is seeking an Expediter to monitor and manage the flow of customer orders through production and shipping processes. You will track priority orders, follow up with internal departments, and communicate delays to stakeholders to support on-time delivery.

The role requires working across Production, Planning, Quality, Customer Service, and Shipping to obtain information and keep schedules current. Strong organizational skills and ITAR compliance are essential.

Qualifications

• Must satisfy ITAR compliance; U.S. citizens or permanent residents.
• High school diploma or equivalent required.
• Experience in manufacturing, production, logistics, or related environment preferred.
• Ability to understand and follow production schedules and delivery requirements.
• Strong organizational skills and attention to detail.
• Ability to effectively prioritize multiple time-sensitive activities.
• Strong written and verbal communication skills.
• Ability to work collaboratively across multiple departments.
• Basic computer proficiency and ability to learn ERP/order-management systems.
• Ability to recognize potential delays or problems and escalate them appropriately.

Responsibilities

• Monitor the flow and status of customer orders against production and shipping schedules.
• Track expedited and priority orders through the production process and follow up with appropriate departments.
• Review scheduled completion and shipping dates and identify orders at risk of delay.
• Communicate order status, potential delays, and changes in expected completion dates to stakeholders.
• Coordinate with Production, Planning, Quality, Customer Service, and Shipping to obtain information needed for priority orders.
• Verify completed orders are progressing toward shipment per schedules.
• Coordinate with Shipping/Receiving and transportation providers to obtain shipment status and resolve delays.
• Track delayed shipments and provide updated information to stakeholders.
• Maintain accurate records and system information related to expedited orders and delivery dates.
• Escalate scheduling conflicts or delays to the appropriate leader.

Skills

Organizational skills

Attention to detail

Communication skills

Cross-department collaboration

Multi-tasking

Production scheduling understanding

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Summary

The Expediter will monitor the flow and status of customer orders through the production and shipping process to support established schedules and delivery commitments. The position tracks priority orders, follows up with internal departments regarding status, identifies potential delays, and communicates timely and accurate information to key stakeholders.

Essential Job Functions (Duties and Responsibilities)

• · Monitor the flow and status of customer orders against established production and shipping schedules.
• · Track expedited and priority orders through the production process and follow up with appropriate departments regarding status.
• · Review scheduled completion and shipping dates and identify orders that may be at risk of delay.
• · Communicate order status, potential delays, and changes in expected completion dates to appropriate internal stakeholders.
• · Coordinate with Production, Planning, Quality, Customer Service/Customer Operations, and Shipping/Receiving to obtain information needed to support priority orders.
• · Verify that completed orders are progressing toward shipment according to established schedules.
• · Coordinate with Shipping/Receiving and transportation providers to obtain shipment status and assist with resolving shipping delays.
• · Track delayed shipments and provide updated information to appropriate stakeholders.
• · Maintain accurate records and system information related to expedited orders, production status, and expected completion or delivery dates.
• · Escalate scheduling conflicts, significant delays, or issues requiring prioritization or business decisions to the appropriate leader.
• · Participate in production or scheduling meetings as needed to remain informed of priorities and order status.
• · Perform other related duties as assigned.

Qualifications

• · This position must satisfy ITAR compliance requirements; therefore candidates must be U.S. Citizens or Permanent Resident Card Holder
• · High school diploma or equivalent required.
• · Prior experience in manufacturing, production, customer service, logistics, shipping/receiving, or a related environment preferred.
• · Ability to understand and follow production schedules and delivery requirements.
• · Strong organizational skills and attention to detail.
• · Ability to effectively prioritize multiple time-sensitive activities.
• · Strong written and verbal communication skills.
• · Ability to work collaboratively across multiple departments.
• · Basic computer proficiency and ability to learn applicable ERP, order-management, or production-tracking systems.
• · Ability to recognize potential delays or problems and escalates them appropriately.

Physical & Mental Demands

• · Must be able to work in a standing position for extended periods of time in an industrial environment.
• · Frequent sitting, standing, and walking throughout the workday.
• · Ability to bend, pull, stoop and reach to perform functions.
• · Ability to lift up to 35 lbs.
• · May be exposed to heat, fumes, noise, and humidity, etc.
• · Must have the cognitive and mental capacity to perform essential job functions.
• · Must be able to communicate effectively orally and in writing.
• · Visual acuity to read documents, computer screens, files, etc.
• · Ability to hear in person and via phone.

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.