Expedited Freight Dispatcher — On-Call & Customer-Focused

28Freight; Wilmington (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account

Long-Term Disability Insurance

Paid Time Off

Paid Holidays

Professional development

Job summary

28Freight, a Boston-based logistics provider, seeks a Dispatcher to manage daily freight movement, assign work to Trade Service Providers, and keep customers informed. You will balance multiple shipments, monitor service risks, and support on-call coverage to keep operations running smoothly.

The role emphasizes precision, teamwork, and proactive problem-solving under pressure, with adherence to TSA/STA regulations and strong collaboration with drivers, customers, and internal teams.

Qualifications

• Requires high school diploma or GED; logistics certs a plus.
• Prior dispatch, fleet management, or transportation ops experience (1–3 years).
• Excellent written and verbal communication; clear, professional instructions.
• Strong computer skills with MS Office, TMS, EDI; calm under pressure.

Responsibilities

• Manage daily freight movement and assign work to TSPs.
• Communicate with customers and internal teams; provide real-time updates.
• Develop next-day driver schedules and route planning; ensure coverage.
• Verify tickets, PRO numbers, and TSA/STA compliance; escalate delays.

Skills

Attention to detail

Communication skills

Customer service mindset

Problem-solving under pressure

Team collaboration

Education

High school diploma or GED

Logistics certifications a plus

Tools

Microsoft Office

TMS platforms

EDI systems

Excel

Job description

28Freight, a Boston-based logistics provider, seeks a Dispatcher to manage daily freight movement, assign work to Trade Service Providers, and keep customers informed. You will balance multiple shipments, monitor service risks, and support on-call coverage to keep operations running smoothly.

The role emphasizes precision, teamwork, and proactive problem-solving under pressure, with adherence to TSA/STA regulations and strong collaboration with drivers, customers, and internal teams.