Expedite Track & Trace Specialist - 3rd Shift

Circle Logistics Inc.; Fort Wayne (IN); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Circle Logistics Inc. is seeking an Expedite Track & Trace Specialist for the 3rd shift. You will monitor and track customer freight, provide visibility, and maintain accurate documentation for all loads.

Clear communication and proactive issue resolution are essential to ensure customer satisfaction. The role requires 1-3 years in dispatching or related logistics, proficiency with Excel and TMS/CRM systems, and strong organizational skills.

Qualifications

• Strong Excel skills including lookup and pivot tables.
• Experience with TMS/CRM platforms required or able to learn quickly.
• Excellent written and verbal communication.
• Detail-oriented with strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Google Drive and MS Office.

Responsibilities

• Coordinate on-time pickups and deliveries using various software.
• Track and trace expedited shipments with drivers and update TMS.
• Use phone, email, text; maintain clear, urgent communication.
• Learn reporting tools to provide data to customer reps and managers.
• Coordinate available freight with carrier equipment.
• Verify freight charges and Bill of Lading; resolve discrepancies before payment.
• Monitor Bill of Lading discrepancies; arrange proper return of commodities.
• Track Expedite loads to ensure time-sensitive delivery.
• Initiate check calls with drivers for pickups/deliveries.
• Communicate with drivers to ensure on-time service.
• Monitor freight times and notify customers of delays.
• Maintain records with time/date stamps, trailer numbers, seals, notes.
• Work with customer service/sales to resolve issues.
• May perform other duties as assigned.

Skills

Excel VLOOKUP

TMS platforms

Communication

Time management

Attention to detail

Google Drive

Education

Logistics degree

Tools

TMS/CRM systems

Job description

Expedite Track & Trace Specialist - 3rd Shift

• Full-time
• Compensation: up to USD 19 - hourly

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Position Overview
The Expedite Tracking and Tracing Specialist is responsible for the monitoring and tracking of our
customers’ freight. This role supports the efforts of our office by providing visibility and maintaining
accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise
communication, troubleshoot customer concerns and to proactively monitor the movement of freight to
ensure customer satisfaction.

Primary Responsibilities

• Coordinate on-time pickup and deliveries utilizing various software systems.
• Track and trace Expedite shipments along with drivers, providing detailed updates within our TMS software.
• Utilize various communication tools (ie. phone, email, text), attention to detail and sense of urgency is critical.
• Ability to learn reporting tools in order to provide data to customer reps and managers.
• Manage the Coordination of available customer freight with available carrier equipment.
• Verify freight charges, confirm receipt of Bill of Lading, resolve payable discrepancies prior to final payment to the motor carrier.
• Monitor Bill of Lading discrepancies, ensure proper return of commodity is arranged, as necessary.
• Track and trace all Expedite load assignments to ensure accuracy and delivery of time-sensitive freight.
• Initiate “check calls” with drivers on all pick-ups and deliveries.
• Communicate with drivers to ensure that on-time service is provided for all customer shipments.
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
• Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes.
• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues.
• May perform other duties and responsibilities as assigned.

Training Hours(on-site):

Monday - Friday: 7:00 AM - 4:00 PM

Regular Schedule(remote/hybrid):

Monday - Friday: 10:00 PM - 7:00 AM

• High School diploma, GED, or equivalent experience required.
• 1-3 years in dispatching, customer service, freight brokerage, or related logistics roles preferred.
• Proficiency with Excel (VLOOKUP, pivot tables, data analysis) and ability to interpret TMS/reporting dashboards to drive insights and identify trends.
• Experience with TMS/CRM platforms and ability to quickly master new software systems.
• Strong communication skills (written and verbal) – you'll be the voice keeping everyone in sync.
• Detail-oriented with excellent organizational and multitasking abilities in fast-paced environments.
• Problem-solving mindset with solid time management and conflict-resolution skills.
• Proficiency with Google Drive and Microsoft Office suite.
• Associates or Bachelor's Degree in logistics, business, or related field is a plus.
• Professional demeanor with strong work ethic, dependability, and a positive attitude.

All your information will be kept confidential according to EEO guidelines.