Exit Booth Agent - Sky Harbor Airport - Full Time

Enterprise Mobility; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility operates the National/Alamo car rental brands and is hiring an Exit Booth Agent at the Sky Harbor Airport Rental Car Center. The position provides friendly, efficient service during the rental process and supports Emerald Aisle members with vehicle options.

The role is full-time, 40 hours per week, at $17 per hour. We offer a benefits package including paid time off, insurance options, retirement savings with 401k, employee discounts, and professional training.

Qualifications

• Must have at least 1 year of face-to-face customer service experience within the last 5 years.
• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require sponsorship.

Responsibilities

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers
• Thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Skills

Customer service

Face-to-face service

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The position isa Full Time position (40 hours per week) - Position pays $17 / hour

This position is located at Sky Harbor Airport Rental Car Center.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

• Sunday - Thursday 8:00am - 4:30pm
• Tuesday - Saturday 8:00am - 4:30pm
• Friday - Monday 8:00am - 6:30pm

Responsibilities include:

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers
• Thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Requirements:

• Must be at least 18 years of age
• Must have at least 1 year of face to face customer service experience within the last 5 years
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule: Sunday - Thursday 8:00am - 4:30pm, Tuesday - Saturday 8:00am-4:30pm, and Friday - Monday 8:00am - 6:30pm
• Must not have interviewed with Enterprise for a customer service position at Sky Harbor position in the last 12 months