Exit Booth Agent - PDX

Enterprise Holdings; Portland (OR); On-site; USD 46,276,000 - 62,609,000; Full time

Benefits offered by this job

Paid time off

Rental car discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

Enterprise Mobility is hiring an Exit Booth Agent at Portland, OR. The role involves greeting customers, handling Emerald Aisle transactions, and ensuring smooth, efficient service at the exit booth. The position offers benefits and a schedule that includes weekend shifts.

The ideal candidate has at least one year of customer service experience, a valid driver's license, and is authorized to work in the United States. Training and development are provided by the company.

Qualifications

• Minimum 1 year of customer service or retail experience.
• Valid driver's license with clean record and no major violations in past 3 years.
• Authorized to work in the United States without sponsorship.
• Must be at least 18 years old and able to work the specified shifts.

Responsibilities

• Prepare rental documents accurately and completely.
• Verify car information and VIN for security and control.
• Offer Emerald Aisle refueling option to members.
• Maintain appearance of Exit Booth and surrounding area.
• Ensure Exit Booth is stocked with supplies for customers.
• Greet customers and provide undivided attention at the exit booth.
• Assist with directions and local information for customers.
• Resolve customer issues promptly and professionally.
• Attend to miscellaneous duties as assigned to maintain service levels.

Skills

Customer service experience

Driver's license

US work authorization

18+ years old

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $19 / hour.

This position is located at 7240 NE Airport Way, Portland, OR 97218.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Available Schedules:

Sat-Wed 9am-5:30pm

Tues-Sat 10am-6:30pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers
• Thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule:[Sat-Wed 9am-5:30pm] [Tues-Sat 10am-6:30pm]
• Must be at least 18 years old