Executive VP, Fulfillment Operations & Multi-Site Launches

Jay Group; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Jay Group seeks a Vice President of Operations to own performance across its fulfillment network, spanning 770,000+ square feet in Pennsylvania, Nevada, and Texas, guiding the strategy, standards, and cadence that unify four facilities in multiple time zones.

The role leads Site Directors, drives labor productivity and safety, and partners with Finance, IT, and Client Services to deliver reliable service while scaling operations for growth.

Qualifications

• 15+ years of progressive fulfillment, distribution, or 3PL operations leadership.
• 5+ years leading multi-site operations at a senior level.
• Proven P&L or gross-margin ownership in a high-volume, WMS-driven environment.
• Travel 25–40% across the network, heavier during the Houston launch.
• Experience launching or expanding facilities — greenfield startup experience strongly preferred.

Responsibilities

• Own operating plan for the full fulfillment network: capacity, labor, service standards, and cost targets by site.
• Lead Site Directors and implement a KPI framework for on-time shipping, dock-to-stock cycle time, inventory accuracy, units-per-hour, quality, and safety.
• Drive launches of new facilities, including greenfield projects, on schedule and on budget with service levels protected across the existing network.
• Collaborate with Client Services, Sales, Finance, and IT to ensure operational excellence and client commitments.

Skills

Leadership

P&L ownership

Operational strategy

Multi-site leadership

EOS experience

Tools

Manhattan WMS

Qlik

Power BI

Job description

Jay Group seeks a Vice President of Operations to own performance across its fulfillment network, spanning 770,000+ square feet in Pennsylvania, Nevada, and Texas, guiding the strategy, standards, and cadence that unify four facilities in multiple time zones.

The role leads Site Directors, drives labor productivity and safety, and partners with Finance, IT, and Client Services to deliver reliable service while scaling operations for growth.