Executive Team Leader – Assistant Store Manager

Jobtailor; New Britain (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

Jobtailor in New Britain, CT seeks a Store Manager to foster a guest-centric culture and drive store sales goals. You will lead and develop Team Leaders, anticipate staffing needs, recruit for both short- and long-term needs, and ensure consistent training completion.

You will analyze business reports and guest insights to identify opportunities, de-escalate negative shopping experiences, create scheduling plans based on workload, and manage organizational and operational changes with

Qualifications

• Requires a 4-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead and hold others accountable.
• Ability to relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.

Responsibilities

• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals.
• Anticipate staffing needs, talent plan and recruit for both long- and short-term needs.
• Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations with Team Leaders.
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team- and guest-centric culture.
• Establish accountability through clear expectations and performance management, including observing, recognizing and coaching critical behaviors.
• Understand business reporting and guest insights to troubleshoot and follow up on opportunity areas.
• Respond to negative guest shopping experiences by de-escalating situations and supporting the team in resolving them.
• Create scheduling plans with Team Leaders based on monthly and weekly workload and guest traffic.
• Plan, manage and follow up on organizational and operational change.
• Demonstrate and promote ethical conduct, safety and compliance.
• Follow safe and secure training and processes as a key carrier.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Skills

Guest Experience Management

Team Leadership

Performance Management

Conflict Resolution

Business Reporting Analysis

Interpersonal Skills

Communication Skills

Problem Analysis

Decision Making

Adaptability

Education

4 year degree or equivalent experience

Job description

• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
• Anticipate staffing needs, talent plan and recruit for both long- and short-term needs
• Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities
• Engage in consistent and meaningful development conversations with Team Leaders
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team- and guest-centric culture
• Establish accountability through clear expectations and performance management, including observing, recognizing and coaching critical behaviors
• Understand business reporting and guest insights to troubleshoot and follow up on opportunity areas
• Respond to negative guest shopping experiences by de-escalating situations and supporting the team in resolving them
• Create scheduling plans with Team Leaders based on monthly and weekly workload and guest traffic
• Plan, manage and follow up on organizational and operational change
• Demonstrate and promote ethical conduct, safety and compliance
• Follow safe and secure training and processes as a key carrier
• Address store needs, including emergencies and regulatory visits
• Perform other duties based on business needs

Requirements

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict, lead and hold others accountable
• Ability to relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Ability to learn and adapt to current technology needs
• Ability to manage workload and prioritize tasks independently and with a team
• Ability to access all areas of the building
• Ability to interpret instructions, reports and information
• Ability to scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
• Ability to accurately handle cash register operations and cash transactions
• Flexible work schedule, including nights, weekends and holidays
• Regular attendance necessary

Core Competencies

Demonstrates strong business acumen and interpersonal skills to create a guest-centric culture while effectively managing team performance and operational changes. Capable of analyzing business reports and guest insights to enhance service delivery and resolve conflicts.

Highest-signal resume keywords

• Guest Experience Management
• Team Leadership
• Performance Management
• Conflict Resolution
• Business Reporting Analysis

Hard Skills

• Financial Analysis
• Quantitative Analysis
• Cash Register Operations
• Merchandise Handling
• Scheduling Planning

Soft Skills

• Interpersonal Skills
• Communication Skills
• Problem Analysis
• Decision Making
• Adaptability

Industry Keywords

• Guest Service
• Staffing Needs
• Training Completion
• Operational Change
• Ethical Conduct