Executive Support Ops Lead

Millennium Management LLC; New York (NY); On-site; USD 175,000 - 250,000; Full time

Job summary

Millennium is seeking an Executive Support Ops Lead to run day-to-day technology support for the CEO's administrative team, serving as trusted technical advisor and escalation lead across office, home office, travel, and offsite environments. You will partner with assistants to understand schedules and translate them into clear support plans, ensuring meeting readiness with Zoom, Webex, and boardrooms.

The role also involves coordinating with technology teams on upgrades and service updates, and

Qualifications

• 10+ years of VIP or executive support experience
• Strong hands-on experience with Windows 11, iOS and macOS
• Experience using AI platforms to support research, automation and documentation workflows
• Hands-on experience with video conferencing platforms and conference room technology

Responsibilities

• Lead day-to-day technology support for the CEO's administrative team, as the primary point of contact and escalation lead across office, home office, travel and offsite environments
• Partner with CEO's assistants to translate schedules and priorities into clear support plans
• Ensure executive meeting readiness including Zoom, Webex, boardrooms, webcasts and rehearsals; provide rapid onsite troubleshooting
• Coordinate across technology teams to manage projects, upgrades and service updates with clear stakeholder communication
• Support core productivity and identity platforms (O365, Exchange, Outlook, OneDrive, SharePoint, MFA, SSO, Webex, Zoom)
• Support key financial services applications (Bloomberg, Refinitiv Eikon) and internal tools
• Monitor endpoints, calendars and upcoming executive activities to identify risks early
• Establish runbooks, escalation paths and SLAs; track issues and updates during high-impact incidents

Skills

VIP/Executive support

Windows 11

iOS

macOS

AI platforms

Video conferencing

Conference room tech

Scripting/automation

Tools

Bloomberg

Refinitiv Eikon

Office 365

SharePoint

Job description

Executive Support Ops Lead

About Millennium

Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium's mission is to deliver results for our investors. Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.

Meet the Team

Core to the health and growth of our business, Millennium's Information Technology organization builds the flexible, scalable platforms and advanced proprietary systems that support the firm’s active, multi-manager model. Within this organization, the End User Services team delivers high-touch support across executive, business, and trading environments, partnering closely with engineering, security, facilities, and vendor teams to provide reliable, responsive service for critical users and workflows.

What You'll Do

• Lead day-to-day technology support for the CEO's administrative team, serving as the primary point of contact, trusted technical advisor, and escalation lead across office, home office, travel, and offsite environments
• Partner closely with the CEO's assistants and administrative staff to understand schedules, priorities, and event requirements, translating them into clear support plans and coordinated execution
• Work with the EVIP team to ensure executive meeting readiness, including VC and AV setup for Zoom, Webex, boardrooms, webcasts, town halls, rehearsals, contingency planning, and rapid onsite troubleshooting
• Coordinate across technology teams to manage projects, upgrades, and service updates, ensuring clear stakeholder communication and seamless execution
• Support core productivity and identity platforms including O365, Exchange, Outlook, OneDrive, SharePoint, multifactor authentication, SSO, Webex, and Zoom
• Support key financial services applications including Bloomberg, Refinitiv Eikon, Microsoft Office, in-house applications, and PDF tools, coordinating with vendors on escalations as needed
• Proactively monitor critical endpoints, calendars, meeting spaces, and upcoming executive administrative activities to identify risks early and prevent service disruption
• Establish clear support procedures, escalation paths, runbooks, and readiness checklists, while tracking service levels, recurring issues, preventive actions, and concise updates during high-impact incidents

What You Bring

• 10+ years of experience in VIP or executive support, trading floor support, or desktop engineering, including experience leading or coordinating support for executives or executive administrative teams
• Strong hands-on experience supporting Windows 11, iOS, and macOS environments
• Experience using AI platforms to support research, automation, and documentation workflows
• Hands-on experience with video conferencing platforms and conference room technology solutions

Core networking knowledge and practical troubleshooting skills using common support tools

• Experience supporting Bloomberg, Refinitiv Eikon, and other financial services applications
• Outstanding communication, discretion, professionalism, and stakeholder management skills, with the ability to work onsite in Midtown Manhattan, participate in an on-call rotation, and support after-hours events; scripting, automation, reporting, SQL, MongoDB, travel flexibility, and the ability to safely handle equipment are helpful additions

Salary Range

Millennium offers a total compensation package which includes a base salary, discretionary performance bonus, and comprehensive benefits. The estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future. When finalizing an offer, we take into consideration an individual's experience level and the qualifications they bring to the role to formulate a competitive total compensation package.