Executive Support Engineer (White Glove/Mac/Windows/AV Support/Troubleshooting) - *ONSITE*

GEICO; Bethesda, Northern (MD, KY); Hybrid; USD 100,000 - 158,000; Full time

Job summary

GEICO in Bethesda, MD is seeking an Executive Support Engineer to provide direct support for the ELT and Sr Director+ teams. You will manage laptops, mobile devices, and peripherals, troubleshoot complex issues, and coordinate AV setups for meetings.

The role requires 5+ years of executive IT support, strong Microsoft 365 and Mac experience, and excellent communication. On-site schedule is Monday–Friday, 8:00am–5:00pm, with security and confidentiality emphasized.

Qualifications

• Bachelor's degree in computer science, information systems or equivalent.
• At least 5 years supporting executives/C-suite with IT systems.
• Strong experience with Microsoft 365 Office Suite and Mac environments.

Responsibilities

• Provide prompt technical support to ELT members for hardware, software and network issues.
• Set up and maintain laptops, mobile devices and peripherals for executives.
• Coordinate audio-visual requirements for on-site and remote meetings.
• Communicate technical information clearly to non-technical stakeholders.

Skills

Executive support

C-suite support

Technical troubleshooting

Communication skills

Microsoft 365

Windows environments

Education

Bachelor's degree in computer science or information systems

Tools

Microsoft 365

Office for Mac

Microsoft Teams

Webex

Zoom

Slack

Active Directory

Azure

Azure DevOps

Job description

## Executive Support Engineer (White Glove/Mac/Windows/AV Support/Troubleshooting) - \\*ONSITE\\*Apply: Bethesda, MD: Full time: Posted Yesterday: R0066173**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.GEICO is seeking a highly motivated Executive Support Engineer to provide direct support for the Executive Leadership Team (ELT) and Sr Director+. Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission.The ideal candidate is a proactive, detail-oriented individual with exceptional communication skills, problem-solving abilities, and a deep understanding of technology and executive-level support requirements. The Executive Support Engineer will ensure that our ELT and Sr Director+ leaders can perform their roles efficiently and effectively, with minimal technical interruptions.**\\*\\*****Onsite 5x a week - (Monday - Friday) from 8:00am-5:00pm****\\*\\*****Position Responsibilities:** **Technical Support:*** Provide prompt, high-quality technical support to ELT members, addressing hardware, software, and network issues.* Troubleshoot and resolve complex technical problems, ensuring minimal disruption to executive operations.* Set up and maintain laptops, , mobile devices, and other peripherals for executives. (Microsoft Office and Mac iOS, Webex, Zoom, Slack, VoIP/Equality, Microsoft Active Directory, Microsoft Azure, Azure DevOps, User identity and security access management, MFA support, AV (Webex boards, Zoom boards)* Support IT special projects, office moves, data recovery, hardware, software testing**Collaboration and Communication:*** Work closely with the Tech team to ensure seamless support and integration of executive technology needs.* Communicate technical information clearly and effectively to non-technical stakeholders.* Maintain a high level of professionalism and confidentiality.**Technology Management:*** Develop a strategic support plan and technology roadmap for our leadership team’s technology needs, including travel and other off-site engagements.* Manage and maintain executive IT equipment, ensuring it is up-to-date and functioning optimally.* Coordination and setup of all Audio-Visual (video conferencing, virtual meetings) requirements for all on-site and remote Senior Executive meetings.* Monitor and maintain executive software licenses and subscriptions.**Proactive Support:*** Anticipate and address potential technical issues before they impact executives.* Conduct regular maintenance and updates on executive devices and office equipment.* Provide training and support on new technologies and tools as needed.**Documentation and Reporting:*** Maintain detailed records of support requests and resolutions.* Generate regular reports on support activities and identify trends or areas for improvement.* Document and update standard operating procedures related to executive support.**Basic Qualifications:*** Bachelor's degree in computer science, Information Systems, or equivalent education and work experience* At least 5 years' experience in Tech supporting Executives/C Suite* At least 5 years of professional experience with the Microsoft 365 Office Suite, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Active Directory, Windows, and Mac environments**Preferred Qualifications:*** Excellent verbal and written communication skills* Strong demonstrative problem-solving skills* Understanding of computing devices, operating systems, software installation and administration* Professional experience with VOIP, mobile technologies, and network environment* CompTIA Certifications: IT Fundamentals+, A+, Network+, Cloud+, Security+* Microsoft Certifications: Azure Fundamentals, MTA’s (Microsoft Technology Associate), Windows Operating Fundamentals, Networking Fundamentals, Security Fundamentals, and Programming Fundamentals* Apple Certifications: Apple Certified Support Professional, and Apple Certified IT Professional* Familiarity with cybersecurity best practices and data protection regulations.#LI-FA1**Annual Salary**$100,450.00 - $157,850.00