Executive Support Engineer (White Glove/Mac/Windows/AV Support/Troubleshooting) - *ONSITE*

Government Employees Insurance Company; Bethesda (MD); On-site; USD 100,000 - 158,000; Full time

Job summary

GEICO is seeking an Executive Support Engineer to provide direct support for the Executive Leadership Team (ELT) and Sr Director+. This role entails ensuring seamless technology for senior leaders, with a focus on security and reliability.

Onsite 5x a week, 8:00am-5:00pm, you will manage Microsoft 365, Office for Mac, AD, and collaboration tools like Webex/Zoom, while coordinating with the IT team on strategic tech initiatives and executive device maintenance.

Qualifications

• Bachelor's degree in computer science or information systems or equivalent.
• 5+ years of experience supporting executives/C-suite.
• Extensive experience with Microsoft 365, Office apps, and collaboration tools.

Responsibilities

• Provide prompt, high-quality technical support to ELT members.
• Troubleshoot and resolve complex technical problems with minimal disruption.
• Set up and maintain laptops, mobile devices, and AV for executives.
• Maintain documentation and reporting on support activities.

Skills

Executive Support

Microsoft 365

Office for Mac

Active Directory

Windows

Mac environments

Azure

Azure DevOps

Webex

Zoom

Slack

MFA

VOIP

Security

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Microsoft 365 Office Suite

Office for Mac

Azure

Webex

Zoom

Active Directory

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

GEICO is seeking a highly motivated Executive Support Engineer to provide direct support for the Executive Leadership Team (ELT) and Sr Director+. Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission. The ideal candidate is a proactive, detail-oriented individual with exceptional communication skills, problem-solving abilities, and a deep understanding of technology and executive-level support requirements. The Executive Support Engineer will ensure that our ELT and Sr Director+ leaders can perform their roles efficiently and effectively, with minimal technical interruptions. Onsite 5x a week - (Monday - Friday) from 8:00am-5:00pm

Position Responsibilities

• Provide prompt, high-quality technical support to ELT members, addressing hardware, software, and network issues.
• Troubleshoot and resolve complex technical problems, ensuring minimal disruption to executive operations.
• Set up and maintain laptops, , mobile devices, and other peripherals for executives. (Microsoft Office and Mac iOS, Webex, Zoom, Slack, VoIP/Equality, Microsoft Active Directory, Microsoft Azure, Azure DevOps, User identity and security access management, MFA support, AV (Webex boards, Zoom boards) Support IT special projects, office moves, data recovery, hardware, software testing Collaboration and Communication: Work closely with the Tech team to ensure seamless support and integration of executive technology needs. Communicate technical information clearly and effectively to non-technical stakeholders. Maintain a high level of professionalism and confidentiality. Technology Management: Develop a strategic support plan and technology roadmap for our leadership team’s technology needs, including travel and other off-site engagements. Manage and maintain executive IT equipment, ensuring it is up-to-date and functioning optimally. Coordination and setup of all Audio-Visual (video conferencing, virtual meetings) requirements for all on-site and remote Senior Executive meetings. Monitor and maintain executive software licenses and subscriptions.
• Proactive Support: Anticipate and address potential technical issues before they impact executives. Conduct regular maintenance and updates on executive devices and office equipment. Provide training and support on new technologies and tools as needed.
• Documentation and Reporting: Maintain detailed records of support requests and resolutions. Generate regular reports on support activities and identify trends or areas for improvement. Document and update standard operating procedures related to executive support.

Basic Qualifications

• Bachelor's degree in computer science, Information Systems, or equivalent education and work experience
• At least 5 years' experience in Tech supporting Executives/C Suite
• At least 5 years of professional experience with the Microsoft 365 Office Suite, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Active Directory, Windows, and Mac environments

Preferred Qualifications

• Excellent verbal and written communication skills
• Strong demonstrative problem-solving skills
• Understanding of computing devices, operating systems, software installation and administration
• Professional experience with VOIP, mobile technologies, and network environment

CompTIA Certifications

• IT Fundamentals+
• A+
• Network+
• Cloud+
• Security+

Microsoft Certifications

• Azure Fundamentals
• MTA's (Microsoft Technology Associate)
• Windows Operating Fundamentals
• Networking Fundamentals
• Security Fundamentals
• Programming Fundamentals

Apple Certifications

• Apple Certified Support Professional
• Apple Certified IT Professional

• Familiarity with cybersecurity best practices and data protection regulations.

Annual Salary

#LI-FA1 Annual Salary $100,450.00 - $157,850.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

GEICO Pledge

• Great Company: Protecting customers through life's twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

Equal Employment Opportunity Policy

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.

GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates.

GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

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