Executive Strategy & Operations Lead

Maryland Nonprofits; Baltimore (MD); On-site; USD 115,000 - 125,000; Full time

Job summary

CHAI seeks a Chief of Staff to partner with the CEO and senior leadership, driving priorities and cross-department collaboration. This hands-on role coordinates initiatives, ensures momentum, and connects strategy with execution across governance, operations, HR, facilities, and programs.

The successful candidate will be highly organized, collaborative, and adept at managing competing priorities, with strong communication and judgment to safeguard progress and trust across the organization.

Qualifications

• 5+ years of experience in administration, project management, operations, organizational effectiveness, or related field.
• Strong project management skills, including experience managing multiple priorities, stakeholders, deadlines, and follow-up.
• Experience coordinating projects or initiatives across teams or departments.
• Experience improving systems, processes, policies, communications, or internal operations
• Experience working with senior leaders, board members, consultants or external partners
• Comfort with workplace technology and curiosity about responsible ways artificial intelligence can improve efficiency, communication, and organizational effectiveness
• Excellent written and verbal communication skills
• Nonprofit experience is a plus

Responsibilities

• Support the CEO and senior leadership in advancing organizational priorities and strategic initiatives.
• Keep important projects, decisions, and action items moving and make sure important follow-up doesn’t fall through the cracks.
• Support the Board of Directors and board committees, including meeting preparation, schedules, materials, minutes, follow-up and effective governance process.
• Coordinate across departments when projects or priorities involve multiple teams.
• Help strengthen communication and information sharing across the organization.
• Coordinate strategic planning activities and help track implementation and progress on organizational priorities.
• Lead special projects and cross functional initiatives, helping move them from idea to implementation.
• Prepare reports, presentations, and other materials to support leadership and organizational decision-making.
• Stay connected to day-to-day staff and operational matters and bring issues forward when appropriate.
• Supervise and support the HR Manager and Office Administrator.
• Help identify ways to improve systems, processes, communication, and workflow.
• Support the implementation of new systems, processes, policies, and organizational changes.
• Help ensure the office remains safe, welcoming, functional, and well maintained.
• Coordinate with vendors and external partners on technology, facilities, maintenance, and other organizational support services.
• Serve as a liaison with external partners, attending and coordinating meetings, materials, information, and follow-up as needed.
• Build strong working relationships with staff, board members, consultants, vendors, and other partners.

Skills

Project management

Education

Bachelor’s degree or equivalent

Job description

CHAI seeks a Chief of Staff to partner with the CEO and senior leadership, driving priorities and cross-department collaboration. This hands-on role coordinates initiatives, ensures momentum, and connects strategy with execution across governance, operations, HR, facilities, and programs.

The successful candidate will be highly organized, collaborative, and adept at managing competing priorities, with strong communication and judgment to safeguard progress and trust across the organization.