Strategic Initiatives & Operations Lead

Colonial Group; Baltimore (MD); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and holidays

Retirement benefits

Professional development opportunities

Job summary

CHAI is seeking a Chief of Staff to work closely with the CEO and senior leadership. This hands‑on role helps keep priorities moving, coordinates cross‑department work, and ensures timely decisions and action items.

Reporting to the CEO, you will support governance, strategic initiatives, operations, and HR while ensuring clear communication and strong relationships across the organization.

Qualifications

• 5+ years of experience in administration, project management, operations, organizational effectiveness, or related field.
• Strong project management skills, including managing multiple priorities, stakeholders, deadlines, and follow‑up.
• Experience coordinating projects or initiatives across teams or departments.
• Experience improving systems, processes, policies, communications, or internal operations.
• Experience working with senior leaders, board members, consultants or external partners.
• Comfort with workplace technology and curiosity about responsible AI can improve efficiency, communication, and organizational effectiveness.
• Excellent written and verbal communication skills.
• Bachelor’s degree or equivalent combination of education and relevant experience.

Responsibilities

• Support the CEO and senior leadership in advancing organizational priorities and strategic initiatives.
• Keep important projects, decisions, and action items moving and ensure follow‑ups don’t fall through the cracks.
• Support the Board of Directors and committees, including meeting prep, schedules, materials, minutes, and governance.
• Coordinate across departments for multi‑team projects and priorities.
• Help strengthen communication and information sharing across the organization.
• Track implementation and progress on organizational priorities through planning activities.
• Lead special projects and cross‑functional initiatives from idea to implementation.
• Prepare reports, presentations, and materials to support leadership decision‑making.
• Stay connected to day‑to‑day staff and operational matters and raise issues when appropriate.
• Supervise and support HR Manager and Office Administrator.
• Identify ways to improve systems, processes, and workflows.
• Assist with implementing new systems, processes, policies, and organizational changes.
• Help ensure the office remains safe, welcoming, functional, and well maintained.
• Coordinate with vendors and external partners on technology, facilities, maintenance, and support services.
• Serve as a liaison with external partners, attending and coordinating meetings and follow‑ups.

Skills

Initiative

Project management

Cross-functional collaboration

Communication

Discretion

Relationship building

Education

Bachelor's degree or equivalent

Job description

CHAI is seeking a Chief of Staff to work closely with the CEO and senior leadership. This hands‑on role helps keep priorities moving, coordinates cross‑department work, and ensures timely decisions and action items.

Reporting to the CEO, you will support governance, strategic initiatives, operations, and HR while ensuring clear communication and strong relationships across the organization.